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View Full Version : arctic/polar package info needed


coloradofamily
12-21-2010, 06:03 PM
We are a family of four considering a 30.5BHS (bunkhouse 5th wheel) for full timing use (a year of cross country travel). We also plan to do winter camping after the year is up (we live in Colorado and it gets cold in the mountians!) We would love any info from the forum members about the polar/arctic option...what do ya'll think?

edatlanta
12-21-2010, 06:35 PM
I wouldn't consider not having it. No problems here with staying warm and no condensation anywhere. The dual pane windows are great also. So far I have seen 13 degrees F. No problems.

Denise
12-21-2010, 07:28 PM
Welcome to the Jayco Owners Forum ColoradoFamily! Wow, a year on the road with family... that's gonna make for some neat memories! We don't have the polar pkg, so can't comment on it, but let us know if you get the 5'er :)

cciparts
12-22-2010, 10:35 AM
We are a family of four considering a 30.5BHS (bunkhouse 5th wheel) for full timing use (a year of cross country travel). We also plan to do winter camping after the year is up (we live in Colorado and it gets cold in the mountians!) We would love any info from the forum members about the polar/arctic option...what do ya'll think?

The Polar Package has benn tested at a continuous 0 degrees F. Jayco will not publish it, but Engineering told us -10 for long periods of time shouldn't be a problem either. The dual pane windows are a must!

Welcome to the forums.

RVhiker
12-23-2010, 09:04 AM
Does the 28.5 Eagle Super Lite have the polar option available?

cciparts
12-23-2010, 09:29 AM
Does the 28.5 Eagle Super Lite have the polar option available?

Actual Polar Package is only an option in the Eagle & Pinnacle Models, not the Eagle SL. However, the SL has R9 Floor, R7 Walls and R22 Roof with the Thermal Pane window option. It comes standard with the enclosed and heated underbelly.

RVhiker
12-23-2010, 10:16 AM
Wes, thanks again.

RVhiker
12-23-2010, 01:10 PM
The R-22 roof insulation included with the thermal pane glass option is a great improvement over the standard R-7 in the Eagle Super Lite; that increased insulation and the thermal panes should make quite a bit of difference in comfort, especially in Texas when it's 104 degrees and no shade!

coloradofamily
12-25-2010, 10:21 AM
Jayco members,
thanks for the info on arctic/polar packages. There is so much information to sort through as a newbie and advice from seasoned RVer's really helps give us some confidence!

Rljones61
01-22-2011, 12:42 PM
Just got back from Western Ne and in a 2 week period we got to 22 for a high!. Worst low was -27. You have to do your homework when camping to such extremes. Get 2 extra propane tanks so you can swap-out quickly. Invest in a heated hose and WRAP that hose. Last, run an extra heater in storage area. By doing all of this we only missed having water for 4 days. Nothing froze and riding out a Neb whiteout snow storm was a true adventure. The Jayco has its limits but I was impressed with how solid the unit is built for colder weather. Wind chills will be your worst issue to deal with. Have fun camping!!!

edatlanta
01-22-2011, 01:40 PM
When it gets below freezing I just make sure my fresh water tank is full and pull in the hose. I can always hook it back up to fill the tank, but a full tank, 87 gallons, will last me a while and by then it hopefully warms back a bit.

Wyoming Trekking
01-10-2015, 06:16 PM
We've been in Texas the past 4 months (Oct-Jan) living in our Jayco Eagle with the Polar package. The lowest temperature has been 4 degrees and an average high of 30 in Dec and Jan. We have had problems with the black, grey 1, and the fresh water tanks freezing despite our keeping temps inside the trailer around 68 degrees and higher. We have also kept an extra electric heater in the basement that runs constantly. We finally had to build an insulation skirt to allow us to thaw out the tanks in order to drain them. The electric hose does work well, otherwise, we would have been without water for the last 2 months. We've also had trouble with our refrigerator thawing when the temps stay in the 20's. We've come to not trust our Polar Package in freezing temps. A little disappointed.

Grumpy
01-10-2015, 07:09 PM
Absorbtion refrigerators rely on heat to function. If they get too cold the ammonia liquid will turn to slush and not circulate. Also JAYCO advertises that it was tested at 0 degrees for 8 hours not extended low temp situations.

Imnaha.Mansion
01-10-2015, 07:29 PM
They make an electric Cold Weather heater kit for some refrigerators to keep the refrigerant warm, some come with pre installed. I have read on this forum where people have partial blocked the refrigerator Vents or added a light bulb to help. As Grumpy noted they don't work if the refrigerant gets really cold.

oldmanAZ
01-10-2015, 10:55 PM
We've been in Texas the past 4 months (Oct-Jan) living in our Jayco Eagle with the Polar package. The lowest temperature has been 4 degrees and an average high of 30 in Dec and Jan. We have had problems with the black, grey 1, and the fresh water tanks freezing despite our keeping temps inside the trailer around 68 degrees and higher. We have also kept an extra electric heater in the basement that runs constantly. We finally had to build an insulation skirt to allow us to thaw out the tanks in order to drain them. The electric hose does work well, otherwise, we would have been without water for the last 2 months. We've also had trouble with our refrigerator thawing when the temps stay in the 20's. We've come to not trust our Polar Package in freezing temps. A little disappointed.

I'm treading on thin ice here, I don't have my trailer yet and haven't tried being in one in the kind of cold you are talking about (highs of 30* lows almost 0*) for weeks at a time. I'd be surprised if most trailers with a polar package would handle temps that low very well.

Also, are your tanks in the basement? If not, heating the basement may not help very much.

JMHO, not experience.

ninjahbob
01-11-2015, 08:46 AM
The artic package is goodinvestment. Keeps your unit cooler in the summer and warmer in the winter.

Bassdogs
01-11-2015, 09:38 AM
The artic package is goodinvestment. Keeps your unit cooler in the summer and warmer in the winter.

Dtito! Cheap to include on your new RV and will help in several ways already discussed. As for longer exposure to sub zero temps, you are good to go if you just winterize the plumbing. With shore power and a couple good ceramic heaters you can stay warm in zero temps without too much trouble. You will need to do something to deal with humity.

cekkk
01-11-2015, 08:48 PM
Any additional insulation offered is worth the price. Incidentally, an Arctic Fox salesman just assured me and my neighbor a few days ago that their rigs are good to -30F. He didn't say for how long. You gotta love those guys.

norty1
01-12-2015, 07:26 AM
Did he also tell you you could pull it with a mini-van?

Seann45
01-12-2015, 09:03 AM
Any additional insulation offered is worth the price. Incidentally, an Arctic Fox salesman just assured me and my neighbor a few days ago that their rigs are good to -30F. He didn't say for how long. You gotta love those guys.

Ask him to put that in writing and have the company owner initial it...:ROFL::ROFL:

cekkk
01-12-2015, 10:05 AM
Ask him to put that in writing and have the company owner initial it...:ROFL::ROFL:

Or ask them to spend a night in one up in Williston! (which I see is currently -10 at 10 a.m. their time.)

Pennsy
01-12-2015, 01:45 PM
Just went thru a cold snap in Eastern Pa. with our brand new Pinnacle. (2 weeks)Kitchen gray tank froze maybe. Something broke now it drains to the ground! So much for Climate Shield! Anybody have input on the warranty to fix? Just a marketing lie I suppose.

rbrumfield
01-12-2015, 01:53 PM
Just went thru a cold snap in Eastern Pa. with our brand new Pinnacle. (2 weeks)Kitchen gray tank froze maybe. Something broke now it drains to the ground! So much for Climate Shield! Anybody have input on the warranty to fix? Just a marketing lie I suppose.I had two Jayco units prior to the one I have and even though they tout the sealed basement both units had the kitchen drain valve outside of the sealed belly. I learned quickly that you had to leave that tank valve open to prevent it from freezing. I never had any problems with the ones in the sealed underbelly. This was in Rockport, TX a few years ago when they had several days of below 32* temps. I had the "Arctic Package" which was prior to the "Climate Shield Package" that they tout now so I do not know if they moved those lines into the sealed area or not.

Cyclops69
01-12-2015, 02:30 PM
I have been in my old camper in -2 for a week straight. even with the underbelly sealed still had a few cold related problems. The issue with electric heaters is that the propane furnace doesn't run long enough to keep the underbelly warm. I ended up moving the thermostat so that it would read from in the underbelly and left it set on 50 to keep from freezing my water tank. now I have skirting and have had no problems since. Although skirting is not very practical if you are only short term camping. I live in mine for work so I am at one spot for an extended period of time

Pennsy
01-13-2015, 04:51 PM
Had a Jayco authorized mobile tech come out, who promptly tore up the underbelly wrap. Conclusion, the kitchen grey water tank "FELL" out of the frame onto the belly. Poor factory installation. Now, after moving all of our stuff in, we have to take it to a dealer for repair. I guess we'll be homeless until its fixed. BRAND NEW 2 WEEKS OLD, thanks Jayco for making us re-arrange our lives to accommodate shoddy construction. Your mistakes = our headaches. Don't worry, we'll spread the word, don't buy a 2015 PINNACLE 5th wheel ! PS The tech never put back the underbelly properly leaving many openings and unsecured propane lines.

brianca2
01-13-2015, 08:25 PM
Had a Jayco authorized mobile tech come out, who promptly tore up the underbelly wrap. Conclusion, the kitchen grey water tank "FELL" out of the frame onto the belly. Poor factory installation. Now, after moving all of our stuff in, we have to take it to a dealer for repair. I guess we'll be homeless until its fixed. BRAND NEW 2 WEEKS OLD, thanks Jayco for making us re-arrange our lives to accommodate shoddy construction. Your mistakes = our headaches. Don't worry, we'll spread the word, don't buy a 2015 PINNACLE 5th wheel ! PS The tech never put back the underbelly properly leaving many openings and unsecured propane lines.

What has Jayco said about the issue. Are they going to compensate you in any way for your hassle?

cekkk
01-14-2015, 05:46 AM
A polar package wasn't available on our Eagle, the one "must have" we had to compromise on. We did get dual pane windows, one of which is above our heads in the bedroom. Even down here in AZ where 40 is "frigid", the heat loss was uncomfortable. I cut and fit some rigid insulation. Problem solved. Our site has this widow on the north side, so no worries about sun damage to the windows. We do some cold weather overnights in NM and home in CO. This will make those evenings more pleasant. Maybe you can use that idea.

mikevieaux
01-20-2015, 12:59 PM
Have a 2014 Jayco Eagle travel trailer with "climate shield" it was a joke lines froze in November and the lowest temp was 20 degrees. The trailers next to mine did not have any problems. Once I looked in the underbelly I find the plastic lines laying on the plastic underbelly and running along the metal frame. The "heated" underbelly was a small hole drilled into the duct work. Once I contacted Jayco they said the climate shield is only rated in low temps in a controlled environment. There was nothing they could or would do. Thanks Jayco next time I will make sure to camp in controlled enviroments.

Pennsy
01-20-2015, 01:45 PM
From previous thread, the galley grey tank just "fell out" of the frame mount on to the underbelly puncturing the tank. Jayco shipped the wrong tank to the dealer for repair, now there is no ETA on when they can get the right tank to the dealer. The underbelly will never be able to repaired the way it came from the factory. Maybe that's a good thing! This is a brand new 2015 picked up less than a month ago. Also there's an issue with the furnace ducting. The baggage compartment vent blasts too much air and got so hot it melted the air vent! This is a fire hazard! Meanwhile we have almost no hot air flow in the kitchen while the living room vent burns our feet! I mention this so that anybody thinking about buying a Jayco will have fair warning. I wish I did. Now we're sitting in a hotel because of Jayco's factory defects and service screw ups. JAYCO BUYER BEWARE !!!:mad::help:

Grumpy
01-20-2015, 07:05 PM
You have to "READ" how Climate Shield is advertised. The unit is exposed to 0 degrees for 8 hours, not weeks, to extend your "camping season". JAYCO specifically states in the owners manual their units are not designed for full time living. If the tank froze it probably expanded and fell out of it's mountings that is not a manufacturing defect.

Pennsy
01-21-2015, 07:07 AM
Jayco has acknowledged the tank was NOT frozen and has covered the replacement under warranty due to a "production" flaw. So, this was not related to freezing.


Their video -> http://youtu.be/NFlENlxLAZU certainly gives no warning or even a caution regarding length of time exposed to freezing. "Jayco has you covered!" That's the message.

In a time of full disclosure, you would think they would ethically disclose limitations in their advertising. Hey, you're right though, we have to READ the warranty because like a used car salesman we can't rely on what they say.

ninjahbob
01-21-2015, 07:24 AM
Pennsy. No matter how you spin it when a tank falls out of its mounting brackets, then you are shipped the wrong replacement tank and your furnace melts the vent. THAT IT IS THE MAUFACTURERS FAULT

norty1
01-21-2015, 07:32 AM
So, this was not related to freezing.


Their video -> http://youtu.be/NFlENlxLAZU certainly gives no warning or even a caution regarding length of time exposed to freezing. "Jayco has you covered!" That's the message.

In a time of full disclosure, you would think they would ethically disclose limitations in their advertising. Hey, you're right though, we have to READ the warranty because like a used car salesman we can't rely on what they say.

Beg pardon but I watched the video and clearly heard them say it was exposed to 0 temps for 8 hours. Lets be a little cautious about making claims and accusations w/o getting to the facts first. It sounds like Jayco is stepping up to the plate with the problem. Please keep us posted on the outcome.

Pennsy
01-21-2015, 07:35 AM
Thanks. Jayco has determined it was not due to freezing and is covering the repair under warranty. So they agree, it was a "production" problem. BTW how long is an "extended camping season". Gotta read the fine print cause you can't believe what you hear. :)

Grumpy
01-21-2015, 07:48 AM
Sorry to be a little snippy, you said the tank froze so that was the reason for my comment. As to the video it clearly states it was tested at 0 for 8 hours and 100 degrees for 8 hours.

There are 100's of PINNACLES on the road and as we all have said someone will get one with issues, that doesn't mean JAYCO makes a bad product as you insinuated. They admited there was a problem and are fixing it no questions ask.

As to the wrong tank beiing shipped the first time, there are at least 2 if not 3 grey tanks on most Pinnacles so that is a mistake that can happen.

Pennsy
01-21-2015, 08:07 AM
Of course your right. From that I should have known that they strictly limited their bravado to eight hours. Any reasonable person would pick that up. Sorry I didn't see that as a limitation. I stupidly assumed they were trying to sell a feature that "Jayco has you covered!" OF COURSE THEY ONLY MEANT EIGHT HOURS DUH!

ninjahbob
01-21-2015, 08:08 AM
Pennsy
Great to hear that they are taking care of you and doing what is right!

Pennsy
01-21-2015, 08:10 AM
Oh trust me, I believe mistakes can happen. I'm paying the price for their mistakes. Of course that should not be a surprise right?

Pennsy
01-21-2015, 08:26 AM
The post said "Kitchen gray tank froze maybe." I never said they make a bad product but I think buyers should BEWARE and know these things are happening. Oh and shipping the wrong tank...yeah why should anybody get upset over that? I guess it's like one potato two potato, sometimes you get the right one, sometimes you don't. These things happen and diligence should not be expected....all the time. GOOD POINT !

cekkk
01-21-2015, 08:50 AM
As to the wrong tank beiing shipped the first time, there are at least 2 if not 3 grey tanks on most Pinnacles so that is a mistake that can happen.

Our experience with Jayco has been completely positive. So I would think Jayco could determine, via good record keeping practices, what tank was being used on date of production or by serial number or VIN. I can't imagine an installer could simply grab a tank from random bins of same. Maybe someone just didn't make an effort to check.

Pennsy
01-21-2015, 09:12 AM
To be fair the service contact profusely apologized for the mix up and admitted it should never have happened. I later found out that Jayco wanted the dealer to do a "plastic weld" on the tank puncture but the dealer refused believing it would likely fail because of where the puncture was located. Thankfully the dealer is OK. On a different topic, any thoughts on the tires they're putting on the new Pinnacles? Mine are max load of 3,000 per tire. Over time these tires weaken and I have had experience on prior rigs of similar GVW of blowouts on these E range tires. I purchased a new Jayco in 2006 with G load range..no problems. I plan on replacing the factory tires with G range. Going over the road with 16k I believe G load range is the choice. BTW I was told that I could not order G range on my new unit. Also I prefer steel wheels since the aluminum wheels will in time develop hairline cracks leading to slow deflation. Thoughts?

norty1
01-21-2015, 09:21 AM
In reference to tires and rims, I changed my E rated tires out to G614's after several blowouts and tread separations on 2 sets of E tires( Goodyear Marathon ST's).

I had one rim replaced with a pinhole defect but am still using them. I run the G tires at 100psi. So far so good.

I'm with you on the tires being close to maxed out. I would gladly pay extra for a tire upgrade and do not understand why the mfg's. don't offer it.

Pennsy
01-21-2015, 09:31 AM
dittos on that! Didn't think I was the only one. Those aluminum wheels...made in China.

edatlanta
01-21-2015, 11:59 AM
I replaced my original "E" rated tires with "G" rated when the tires hit 4 years old. I wanted to get rid of them before they had issues. Fortunately my wheels were rated for 110 psi so no new wheels were required.

Pennsy
01-23-2015, 10:01 AM
As posted before the air vent in the baggage compartment melted. Finally got the dealer to get some temp readings. 194 degrees coming out of the living room vent which is directly above the baggage compartment vent. That got Atwood's attention after days of no response. Now the Jayco service guy says that Atwood told him that 194 degrees is Ok ! This is above the temp set for the limit switch inside the furnace. How can that be Ok? There is also too much volume in both the living room and baggage compartment. Meanwhile apparently there's only one guy at Atwood who can make the call on telling the dealer what to do next, and he's teaching a training class. That makes us S.O.L. My Jayco tech did say that on another floor plan where the sofa covered the living room vent (assuming when slide was in) , IT DID CAUSE A FIRE! If you own a Pinnacle with one of these floor plans I suggest you get it checked out ASAP! Can't make this stuff up folks. Just have to wait for the Atwood trainer to finish his class to give us answer.... Oh well it's only a little fire hazard.:confused:

Oh yeah, on the grey water tank, after ordering the wrong one, and sending out the right one a day late, we hope it will be installed tonight. (Day 6 of life on hold because we bought a brand new Pinnacle)

ninjahbob
01-23-2015, 11:52 AM
Pennsy We have been in your shoes and we do hope that everything gets worked out to your liking. Don’t get dishearten by certain responses overall this is a great sight and awesome tool filled with experience. It teaches you what to do and what not to do to your coach and it also allows you to respectfully vent which for sure makes you feel better. Hope everything goes well for you.