Originally Posted by Crabman
Exactly. Just because a dealer is local does not mean they are good and everything will be peachy.
That's the truth with my experience. The wife and I bought our first RV from a one week show that was going on at a local mall from one large Central Florada RV dealer (I'll leave them nameless). We looked, without the intent of buying, but literally fell head over heels with a Jayco Featherlite model. We bought, and at first, the purchase was pleasant. However, there were some signs we should
have been red flagged on. We were told we would be called within a couple of days to schedule the pickup and demo day, plus to schedule the install of the brake controller on our tow vehicle prior of course to the demo/pickup date. Our sales person stated he would be calling us to keep us up to date with the status of our purchase issues/schedules. After 3 days of no calls (we were to be picking up the unit within one week of the show purchase), we went back to the show on a weekday night, and got it scheduled with a manager who was at the show; he apologized and stated this would not be an issue again. Strike one.
Then, we called the sales person that next day to ask about getting a screen inclosure purchased and installed prior to the pickup and demo date; "sure" he replied, "I'll have the parts guy call you to arrange this". That call never happened. Strike two.
The day we arrived (Saturday) for our demo and pickup, we were asked for proof of insurance, and a check for $168.00 for the trailer tag. We were dumbfounded, as we were not told we required this paperwork to take delivery (we did contact our insurance company the day after we purchased to start coverage on the day of our demo/pickup date). Since our insurance agent was not open on Saturday, we could not provide this paperwork. The girl behind the desk stated that this requirement was "stamped with a red letter stamp" on our contract. We of course had with us that day all our paperwork that was given to us the day we signed the papers; I handed that to the girl and asked her to show us this. The RV sites manager "made an acception", and told us to FAX this paperwork to them on Monday to allow us to take delivery today. Strike three.
Then after the demo, they hooked up the camper to our truck. They ran through a check to verify the brake, turn signal, and electric brake controller all functioned, and found that the e-brakes were not working. We took the truck in two days prior, and waited 2 1/2 hours while they installed the controller (which we paid them to do). After an additional 1 hour and 20 minutes on demo/delivery day, they tried installing a new controller, only to find that it still did not work, and that the installer placed the wire to the brake pedal switch on the wrong wire. They had a test box that's used to test all this, yet it was apparently not used (?) two days earlier when it was first installed. Strike 4 (wait, you're out after three strikes, right?)
We found another Jayco dealer other than the one we bought from, who will get any warranty work that may be required, plus our future business.