Jayco RV Owners Forum

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Old 11-08-2014, 06:29 PM   #1
Join Date: Oct 2014
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Post Buying Jayco from Online dealer?

Hi All,

My first post as we are anxious to become a new Jayco owners. After months of RV shows and dealer visits we have decided on a Pinnacle RV. My question to the forum starts with the initial purchase; I was ready to buy at my local dealer when I discovered huge discounts ($8-10k+) offered by RVDierct, RVExpress and RVConnection. Has anyone purchased through an online dealer? I am confident from our shopping of what model and options we want so is there a negative or caution that we should be aware of with retailers?

Great forum, with great members offering great advice - thank you!

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Old 11-08-2014, 06:45 PM   #2
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First off welcome to the forum.

I would be sure to check with your local dealers about them doing warranty/service work on a unit that they did not sale. I am sure that they will work on it the problem is that you will probably not be very high on there priority list.


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Old 11-08-2014, 08:01 PM   #3
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My recommendation is to purchase your camper from the nearest RV dealer so you can build a relationship with them as a loyal customer. Yes, any participating dealer will do warranty work, but your local dealer should have the ethics to do your work before doing someone's work who purchased their camper at a different dealer.
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Old 11-08-2014, 08:49 PM   #4
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I completely agree that we should always try supporting our local business whenever possible. However, I have ordered 3 new units (2 from RVDirect and 1 from RV Connection) and have saved no less than $5000 from the lowest quoted price we received from any Jayco dealer within 150 miles around us. I went as far to take the actual quote from RV Direct in to show them on 2 of these occasions, in an attempt to get the gap a little closer, and no luck. I was willing to pay up to $1500 more to support the local guy, however, when your talking $5000-10,000 difference, there's no way I was going to pass up those kind of savings.
On all 3 occasions, the process was extremely simple and straight forward. Build the unit to your specs, give them a deposit and everything else is taken care of when you pick the unit up 4-8 weeks later.
As far as warranty work goes, I leave my unit seasonally parked and have had a few minor claims. The largest one came this summer when one of my awning toppers started pulling loose. I called Jayco and explained that I didn't really want to pull my camper to a dealer for the repair, and they authorized a mobile RV repair facility to come replace it right at my site. My out of pocket for this, $0.00. The only other problems have been very minor, and per my request Jayco mailed me the part to replace myself.
In the end, you have to decide what's best for you, but as you have seen, buying online is much cheaper, and from my personal experience, it's just as easy, if not easier at the end of the day.

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Old 11-09-2014, 01:51 AM   #5
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Welcome to the forum. Now is the time of year that a local dealer maybe able to come much closer in price with the internet dealers.

To me it is important to have a local dealer that will want to keep me happy as they sold the unit to me....now if the savings was enough ( only you can decide whats enough ) you have to consider it!

Have fun and good luck with your decision.
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Old 11-09-2014, 05:26 AM   #6
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WE purchased our TT from our local dealer and probably paid a little more than an online place but to drive 1500 miles to the closest RV direct was not worth it to us, we would have eaten up the savings in gas and time... Our TT was only about $20K so it was not a big deal or my guess profit margin left after telling the dealer what I wanted to pay.

As for service... well even though I bought from them I called (close to the end of our 2 year warranty) and told them of a couple of issues I had, they needed to order a part so I gave them all the details on my original call... it was a $5.00 part no big deal, so they scheduled me 3 weeks out to bring in the TT, I brought it in and it took them another 3 weeks to order the part and follow up with Jayco 3 times to have the part shipped... it was nothing special.. just a small plastic piece that is on every TT they build so I was not out of stock!

I like our local dealer but the do not carry the Greyhawlk.. sure if they have too they would probably order on for me.... but I just don't feel like they are that interested, always want to sell me what is on their lot.

Most of the sales by our dealers are TT I'm not sure how much MH experiance they even have... So, would I order a MH online.. you bet!
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Old 11-09-2014, 06:11 AM   #7
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There are many ways to build a relationship with a RV dealer, we have one close to us,and have bought a Lot $$$$$$ of RV parts and accessories from them , They just happen to be a Jayco repair dealer,and have indicated to us they would be happy to do any warranty work. Some dealers only care about sales,where some are parts and service oriented, but to most we have dealt with a Buck is a Buck ...
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Old 11-09-2014, 08:59 AM   #8
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We bought our 2012 Eagle HT 26.5 RLS "locally" at the dealer closest to us (150 miles away) but only after getting quotes from RV Direct and others and visiting a dealer a little farther away who had a pretty good price. I told our "local" dealer what the RV Direct price was and they came within $2,000 of that pricing. I figured that was pretty close to what it would have cost me to drive back there from Wyoming and pick the trailer up. As for service from the dealer from whom you bought it, I find that my service at a non-selling dealer 25 miles away has been better than the selling dealer's service. The times I have taken my FW down to the selling dealer, it has sat for weeks before they get the work done, even if have taken it down on the day they scheduled for me to be there. If I have gotten a higher priority from my selling dealer, I would be afraid to see what a low priority of service would mean. A large percentage of the parts on a trailer, Jayco or another, are not Jayco or any other parts, they are Atwood, Norcold, etc. and covered by a different warranty anyway.
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Old 11-09-2014, 09:33 AM   #9
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When I purchased my Designer 4 years ago I checked around for prices including RV-Direct and then went to my local dealer 25 miles away. Their price including hitch and hitch install was $500.00 higher than RV-Direct and they are almost 500 miles closer. No way could I have justified the trip to RV-Direct and $500.00. And I am glad I supported my local dealer.

They have performed numerous warranty repairs on my home base site so I didn't even have to hook up and go to them. Their service manager lives 15 miles from me so he has done numerous things while "on his way home". I always tip him very good also because I want him to like coming to see me when needed. The biggest repair he has performed on my site has been a complete replacement of my Norcold refrigerator which completely failed. All he asked was if I would have someone on site to help lift the new one in and the old one out. Duh! That wasn't a problem.

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Old 11-09-2014, 01:06 PM   #10
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I have recently purchased my new Eagle Premier on line. I saved 20% over my local dealers. I have also purchased boats and my vehicles on line. Never had anything but good experiences with warranty after purchase from local dealers. The dealers don't care where their money for repairs comes from. I used to buy locally but found the service was no better. In one case I saved 2K on some repairs on a boat buy taking it to an out of town dealer instead of the one I bought it from.
When I purchased my Eagle I found a couple of units exactly the same closer to home. I gave the other dealers the quote and asked if they could come close to a match. None did and one sales person told me her boss just wants more profit. It was not a hard decision for me.

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