I suspect that the reason they were utterly useless at trying to get anything (lay-out, brochures, service manuals on my (new-to-me) 1990 'Designer Series Jay Crane 35' is because their archives only go back to 2004 - That's pretty lame in my book! They are missing out on a huge market for their 'Pre-Owned' shoppers! Not to mention the fact that it is still in great nick! Even the VIN# didn't help. I'm rather disappointed in them actually. You'd think they'd have sufficient pride in their product to keep info on their older units that on file, especially in this age of efficient, convenient file and record keeping. Hell, I can't even find pictures online anywhere. So, what did I buy? A rare model? A unit qualified for 'Collector Plates"? sheeesh! I DID get a brochure for 1990 tent trailers and bumper pulled travel trailers from them. Not a whole lot of use to me. My e-mails were handled promptly and courteously...just nothing useful in their replies!.