Tankless Water heater - Girard
This is a followup to my earlier posting.
We have had our Greyhawk 31FK to the local Jayco dealer to have some warranty work done. One of the issues was to test the tankless water heater. The GM wouldn't let service handle our warranty work since we bought the RV from an out of state dealer. However, during the three weeks service had the unit they did check the Girard tankless water heater and reported to me that it was not delivering reliable hot water. After the Jayco dealer sent us on our way we worked with he new Camping World to make arrangements to complete the warranty work, inlcuding testing the Girard tankless system.
The Girard tankless water heater apparently performed to specifications, but Camping World acknowledged that the hot water was not reliable and agreed that the temperature fluctuations in the shower were too wide to allow our grandchildren to use. While connected to city water, and allowing a LOT of time they did get hot water to the kitchen sink and bathroom sink.
I have had several conversations with Paul Martin and a service rep at Girard. The Girar rep was to contact Camping World to discuss the testing, but we've never heard back. My latest conversations have been with Vin at Jayco Customer Service. Vin is handling things now. He described the "new" Girard unti that was supposed to solve the "old" Girard issues. On January 7, nearly a month ago, he told me that "Fred" at Girard would contact me within the next couple business days to discuss the issue and seek resolution. "Fred" was described as having worked for Atwood and that he wouldn't let the ball drop.
January 25, I tried to reach Vin at Jayco since I have not heard from Jayco or Girard. I left a message since he had left for the day and Paul Martin was on the phone with another customer.
Guess I will have to try calling again. Jayco doesn't seem to have much concern for Customer "Service"
2012 Greyhawk 31FK.
First MH. Traded 2010 Jayco G2 25RKS.
Previous tow unit 2002 GMC Sierra 2500HD SB Crew Cab 4x4 with 8.1 liter and 5-speed Alison.
Used it with Adventurer Camper, Montana 2955RL, and Jayco 25RKS TT
We've had pop-up, travel trailers, camper, and fifth wheel over the last 30+ years.
Waiting for spring to get back on the road!