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05-17-2016, 06:52 PM
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#1
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Senior Member
Join Date: Feb 2014
Location: Zebulon
Posts: 169
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How can they tell
I have a 28BHBE with the retractable kitchen faucet. It started leaking this spring. I had to take the camper in for a few warranty items and that was one of them. I call today and the service rep says that the service tech says the leak looks like it was caused by freezing. I winterized by pumping anti-freeze through ALL faucets and the shower head. I told them this so she was going to talk to the tech again. They say if it was damaged by freezing then its not covered by warranty. She also asked if I wanted that exact faucet. I said it just has to be one w/ the same features that works and matches the decor.
My question is how can the service tech tell if it was damaged by freezing? If the faucet was seated at an angle, wouldn't any and all water drain downard? Just curious.
Thanks
__________________
Kevin "Corndog" Cameron
2016 Ram 2500 CTD TRADESMAN
2015 Jayflight 28BHBE
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05-17-2016, 07:02 PM
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#2
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Senior Member
Join Date: Dec 2014
Location: Akron
Posts: 3,207
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There is likely a "loop" in the pullout hose that may act like a trap preventing complete drainage of the hose. Freeze damage may be evidenced by "splitting" of the line or fittings, if you see that sort of failure it is an indicator freezing may be the culprit.
I hope they take you at your word (that antifreeze was flowed through all fixtures) and take care of your issue.
Good luck!
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Rob R.
Akron, OH
2014 Seneca 37TS
Toads: 2019 Ford Edge ST or 2013 Ford Focus ST
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05-17-2016, 08:37 PM
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#3
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Senior Member
Join Date: Nov 2014
Location: Florien, LA
Posts: 1,872
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If they don't take care of it, they don't want the warranty claim money, and I'd find somebody else.
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John and Rebecca Dickson
Emma-13 / Little John-10 / Iva-7
2013 Ford F-350 Lariat FX4, CC LB PSD, DRW
2015 Jayco Jay Flight 28BHBE (#8)
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05-18-2016, 03:53 PM
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#4
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Senior Member
Join Date: Feb 2014
Location: Zebulon
Posts: 169
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I guess the crack makes sense, but to me it's an easy and cheap fix to keep customer satisfaction high. Gonna call tomorrow to solve this. Hope to pick it up Sat.
__________________
Kevin "Corndog" Cameron
2016 Ram 2500 CTD TRADESMAN
2015 Jayflight 28BHBE
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05-18-2016, 04:03 PM
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#5
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Senior Member
Join Date: Sep 2013
Location: South Texas
Posts: 7,216
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Quote:
Originally Posted by BigJohnD
If they don't take care of it, they don't want the warranty claim money, and I'd find somebody else.
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+1
Also, I wonder if Jayco would send you one anyway and you could install it yourself. They'd probably want the broken one back.
Really, I don't like my OEM faucet at all, and if it ever fails, I guarantee I'm not replacing it with the same thing that was there (easy to say now that I'm out of warranty). I'd use it as an excuse to make a serious upgrade that might include a better sink.
__________________
-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
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05-18-2016, 04:58 PM
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#6
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Senior Member
Join Date: Nov 2014
Location: Florien, LA
Posts: 1,872
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I agree with Camper_bob. Usually, warranty or not, we replace all faucets anyway just to get better quality and what we want. Only reason I haven't changed the one in the kitchen is because we're changing the sink out for a stainless steel one soon. Bathroom one has already been changed. Hope they help you out instead of coming up with excuses.
__________________
John and Rebecca Dickson
Emma-13 / Little John-10 / Iva-7
2013 Ford F-350 Lariat FX4, CC LB PSD, DRW
2015 Jayco Jay Flight 28BHBE (#8)
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05-19-2016, 08:08 AM
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#7
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Senior Member
Join Date: Sep 2013
Location: South Texas
Posts: 7,216
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Quote:
Originally Posted by BigJohnD
I agree with Camper_bob. Usually, warranty or not, we replace all faucets anyway just to get better quality and what we want. Only reason I haven't changed the one in the kitchen is because we're changing the sink out for a stainless steel one soon. Bathroom one has already been changed. Hope they help you out instead of coming up with excuses.
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Not to get too far off topic, and I'm sure you will anyway, but when you get around to putting a new sink in, post it up. Include where you sourced the sink. That is something I'd like to do in the next couple years.
__________________
-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
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05-19-2016, 04:04 PM
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#8
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Senior Member
Join Date: Nov 2014
Location: Florien, LA
Posts: 1,872
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Happening soon. Headed back to our shop in Sabine Parish next week and will start axing stuff soon after. I have a long list.
__________________
John and Rebecca Dickson
Emma-13 / Little John-10 / Iva-7
2013 Ford F-350 Lariat FX4, CC LB PSD, DRW
2015 Jayco Jay Flight 28BHBE (#8)
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05-20-2016, 03:50 AM
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#9
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Senior Member
Join Date: Dec 2009
Location: Maplesville - Home Base
Posts: 3,059
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Quote:
Originally Posted by BigJohnD
I agree with Camper_bob. Usually, warranty or not, we replace all faucets anyway just to get better quality and what we want. Only reason I haven't changed the one in the kitchen is because we're changing the sink out for a stainless steel one soon. Bathroom one has already been changed. Hope they help you out instead of coming up with excuses.
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I replaced my bathroom faucet a couple of years ago with a "good one" by Kohler. I full time and obviously that faucet is used a lot.
__________________
Ed
KM4STL
2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50X, TST Systems 507 TPMS, RV Flex Armor Roof
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05-21-2016, 10:53 AM
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#10
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Senior Member
Join Date: Feb 2014
Location: Zebulon
Posts: 169
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Good news!!! The dealer did decide to replace the leaking faucet. Do I went and picked it up today and she back in my yard. Gonna wash her next weekend, weather permitting and then vacation to OBX mid June.
__________________
Kevin "Corndog" Cameron
2016 Ram 2500 CTD TRADESMAN
2015 Jayflight 28BHBE
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05-23-2016, 07:42 AM
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#11
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Senior Member
Join Date: Sep 2013
Location: South Texas
Posts: 7,216
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Quote:
Originally Posted by Swinepartner
Good news!!! The dealer did decide to replace the leaking faucet. Do I went and picked it up today and she back in my yard. Gonna wash her next weekend, weather permitting and then vacation to OBX mid June.
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Thanks for the update and glad to hear they did the right thing!
__________________
-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
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