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04-04-2011, 06:59 PM
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#1
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Senior Member
Join Date: Jan 2011
Location: Arizona City
Posts: 10,167
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I hope that this is not norm
Got our trailer Jan 21, 2011, on trip in Feb found that a little door over the sofa was warped and also the stairs were bent. Took to authorized repair facility, service manager took pics and said that he would get back to me. 3 weeks later haven't heard from him went and seen him,he said he did not do anything about the problems cause he didnot know what to do. I came home found out what he needs to do went back gave him paperwork and hopefully everything would be ok. Got home from March trip, found that the hot water heater was leaking, and real bad noises coming from the axle. They have had the trailer for 14 days as of today and, the door he ordered was wrong, the steps were replaced, the hot water heater has not been looked at, and the parts he needs to fix the axle will be shipped out on the 21st of april. We have the self adjusting brakes and the bottom spring broke and the adjuster is all screwed up. Is this what I have to look forward to anytime I need something fixed under warrenty. I would like to call Jayco and complain about the service but don't have a number. Sorry for it being this long.
__________________
2018 Jayco Jayfeather 27 RL, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2020 Buick Encore Hers, Retired Air Force, now Retired.
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04-04-2011, 07:14 PM
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#2
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Senior Member
Join Date: Jul 2009
Location: Mostly the US
Posts: 10,002
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The toll free number is.... 800 283-8267. Definitely contact Jayco direct! A good dealer/service manager would have kept you up to speed on everything. Good luck and let us know how things turn out. 
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Denise, DH, grandkids, and two rescue pups
-2016 Jay Flight 29QBS Elite
-2016 Ford F-250 XLT 4x2, 6.2L EFI V8, 4.30 Elec Lock, Heavy duty Alt
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04-04-2011, 08:27 PM
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#3
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Senior Member
Join Date: Jan 2011
Location: Arizona City
Posts: 10,167
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I thought that number was the number to order parts. Funny I checked online and found the parts from elkart ind and they would cost a whopping $5.57 and they would ship. The service manager found parts in Ga and told me that it would cost $45.00 to overnite them. Something is amiss. The last trailer we had I got ride of cause of the way the wife and I were treated by the service and the manufacture. I don't want to that again, cause the wife and I love this trailer.
__________________
2018 Jayco Jayfeather 27 RL, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2020 Buick Encore Hers, Retired Air Force, now Retired.
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04-10-2011, 08:09 PM
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#4
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Senior Member
Join Date: Jan 2011
Location: Arizona City
Posts: 10,167
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Update, The wrong parts came in last week. We have had this trailer for 80 days and 20 days it has been in the shop awaiting parts. Right now I am trying to keep a good attitude but it is getting really tough to do so. Have talked to Jayco and they keep telling me sorry for the problems and that it will be fixed. We allready canceled a trip, not going to cancel another one. Sorry for the rant. Ernie
__________________
2018 Jayco Jayfeather 27 RL, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2020 Buick Encore Hers, Retired Air Force, now Retired.
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04-10-2011, 09:07 PM
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#5
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Senior Member
Join Date: Feb 2011
Location: Germantown, TN
Posts: 4,923
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Well hopefully Jayco will get you taken care of. Sometimes I know it is frustrating because you are dealing with Jayco AND a dealer who have to coordinate. Keep on them both and specifically tell them what you want. Jayco is a good company and will stand behind their product so keep working with them and it will all work out in the end.
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04-10-2011, 10:39 PM
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#6
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Senior Member
Join Date: Dec 2010
Location: North Idaho/Arizona
Posts: 5,446
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Parcany, hopefully you are not dealing with World Wide RV. I truely believe that all they are capable of is selling. I seriously doubt that they even have a service department. When we took our trailer to Bish's RV in Idaho they fixed everything in just a few hours.
I hope you get everything fixed soon, the 330 is a great trailer.
Mike
__________________
2011 Eagle 330RLTS with just about every option.
2017 Silverado 1500 4x4 5.3 with tow package. (no, we don't tow the Jayco with it.)
2018 Surveyor 265RLDS well equipped.
Life in the slow lane is still life.
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04-11-2011, 05:00 AM
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#7
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Senior Member
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 10,726
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Time to find a new service center...
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Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 900watts of solar, Lithium batteries (400amp hour), 2000 watt (4000 surge) whole house inverter.
145days /2023 2022/151 2021[/COLOR]
93/2020,157/2019219/2018 206/2017,215/2016, 211/2015, 196/14, 247/13, 193/12
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04-11-2011, 06:04 AM
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#8
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Senior Member
Join Date: Oct 2010
Location: Full Timing since December 2011
Posts: 311
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I feel your pain with less than stellar service - heck, I would settle for mediocre. For me, Jayco hads been great to deal with. I agree with the fact that you need to find another service center. Good luck - keep us posted...
__________________
2015 Seismic 4212 on order
2010.5 Dodge Ram 3500 MC CTD HD Dually (4.10 gears), Firestone Air-Bags, with a Superglide model 4400.
2012 Yamaha Zuma 125
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04-11-2011, 09:48 AM
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#9
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Senior Member
Join Date: Jan 2011
Location: Arizona City
Posts: 10,167
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The service center is here in Tucson. The trailer will have to go back to them WHEN the cabinet door comes in. The part I need is in Phoenix,Already got the authorizition to get the part, just waiting for a call back from Jayco to go get it. 2 hours up and 2 hours back and should have the trailer tomorrow. I already have another service center set up. Had these guys work on our other trailer, they do good work. Will keep you informed. Later Ernie
__________________
2018 Jayco Jayfeather 27 RL, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2020 Buick Encore Hers, Retired Air Force, now Retired.
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