The 2 year warranty on our Jayco Pinnacle expired in Dec 2016 and we couldn't be more pleased with our purchase because of the customer service at two dealerships and Jayco HQ but there is a story to go with that statement.
My initial dealer in 2014, had the integrity to say (before we purchased) an RV is a mechanical item so things will break. We should all clearly understand this fact. On our first trip out, we identified 11 repairs; simple things like door alignments and trim pieces. All items were fixed or ordered in one day without question. We are Camp Hosts (near Mt Rushmore and Sturgis) where we regularly see much worse manufacturer issues and warranty shortfalls from other builders; for us this experience constantly reinforced the value of a legacy company like Jayco and a their 2 year warranty.
Now here is where is gets interesting; over the next two years some more serious problems developed. Also in that time, my (military) career moved us to SD and involved coordinating repairs with a new dealer and eventually Jayco headquarters. While changing dealers is challenging for other brands, we were very welcomed by Jack's Campers near Rapid City, SD (also in Mitchell, SD). At Jack's, their warranty director Linda got involved, she was amazing, and in short order I was introduced to the owners, Doug and Kari. Whenever I asked, they would even give me the parts and training to DIY simple repairs and avoid leaving our RV. Prime example, when my AC unit fans blew apart (a known issue for the 2015 Coleman units); not only did they give me the parts as requested, they sent a technician up on a new RV roof with me to explain the exact repair I would be doing at home.
Now the real Jayco difference appeared when I discovered cracking in my fiberglass walls. Although Jack's did not sell me my RV, they invested dozens of hours into my issue. Linda directed the shop to complete several detailed evals and Doug made numerous calls as we patiently worked through the management levels at Jayco. As we progressed, Doug even personally drove 6 hours to come to my location just so he could see the concern himself and "not inconvenience my family". This was unheard of, anyone else would have told me to bring it to them! After personally viewing my RV and taking pictures, Doug reassured me that (even as my warranty was expiring) we would be taken care of. Remember he was not the selling dealer and could have easily deferred to the standard warranty channels but he didnt... Doug "stood in a mountain" for us! After gathering all of the details, Jayco and Jack's Campers were only interested in the right and lasting repair instead of a quick fix.
In the end, Jack's Campers and Jayco took care of all of our concerns and worked an agreement that made us customers for life! Jayco customer service at every level from day one, was supportive and even through the (customer concerned) transition to Thor nothing changed; we only experienced top notch customer care. They still use rare and cherished terms like heritage, long-term customer satisfaction and Jayco family. I will whole heartedly recommend if you are near South Dakota, stop by Jack's Campers. We even advise all of our campground customers to drive 4 miles past Camping World and go to Jack's for anything from parts, service, warranty and purchases. We receive many compliments back on this recommendation.
Bottom line and two years later; there is no doubt, we would only purchase a Jayco again and Jack's Campers will definitely sell us our next RV!
2015 Jayco Pinnacle FLSA & 2008 Chevy Duramax
Anxiously awaiting retirement where I have been told everyday is a Saturday
Unfortunately it will probably be the local CampingWorld. 
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