I read all over the internet that Jayco loves their owners. I bought a Jayco trailer because it was Jayco. I loved looking at the Rockwood dealer but in the end it wasn't a Jayco. I have had an absolutely miserable experience dealing with RV Canada. I have read reviews telling me that if I regret having purchased a Jayco trailer that Jayco Customer Service would want to talk to me.
I tried e-mailing them. No answer.
I have tried phoning about three times. The closest I got to anyone caring was that on a Friday in late October or early November they put me through to the voice mail of whoever manages their relationship with RV Canada. He was traveling in Europe and would return home that weekend. They told me he would want to talk to me Monday or Tuesday.
The next time I tried calling was late November and their customer service department was closed for Thanksgiving.
I think in the end Jayco are out for a buck like anyone else and I question if they really care about their owners.
The Rockwood dealer in my city would have been so much nicer to take delivery from.