We just bought a 2018 Northpoint and are out on our first vacation in it at Myrtle Beach. Wednesday night we were sitting out and the awning arm broke. There was no wind at all at the time. We called jayco and they authorized a mobile repair guy to come out and at least get us mobile to go home. The guy had a new arm to possible repair it. Jayco wanted us to send over the repair estimate before giving authorization. That was this morning. We have not heard anything from them since after many attempts to contact them. Now they are closed and we have to get it fixed so we can get home[emoji35][emoji36] can anyone advise me if they think jayco will pay? It is definitely a warranty issue as the repair guy said there was no bolts in the arm where the pressure was causing it to break. Now we are stuck with a $900 bill BC the motor broke too. And have to pay jayco covers it. Can anyone advise?
They covered ours under warranty. DW was putting awning in and the arm just went sideways and she didn't notice...no wind what so ever. I didn't have mobile service tho...I just took off the awning and put it in the truck bed. Dealership fixed under warranty with Jayco's ok.
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Dan
'24 GMC 2500 AT4X AEV Edition
They covered ours under warranty. DW was putting awning in and the arm just went sideways and she didn't notice...no wind what so ever. I didn't have mobile service tho...I just took off the awning and put it in the truck bed. Dealership fixed under warranty with Jayco's ok.
This is good to know. I was worried they would give me problems as it's a decent bill.
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