Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-20-2015, 10:08 PM   #1
Member
 
Join Date: Mar 2013
Location: Austin
Posts: 36
Angry Jayco warranty/maintenance issues

During my camping trips over the summer I ask every Jayco owner and Jayco dealers what they thought about the Jayco maintenance/warranty program. Most owners and surprisingly most dealers said that it takes to long to get TT and 5ers in for service. Most stated that when they had to take the TT in it was usually 3-4 weeks before they got it back. Most dealers said that getting the parts in quickly was a problem. This keeps the Jayco owner from enjoying their TT or 5er for one month of camping season, if not longer. Most dealers and owners told me that most warranty/maintenance was not safety related but it still stayed at the dealers for 3-4 weeks at best. I know when I took my TT in for a broken ladder in early March, I was not returned to me until late April (6 weeks). The ladder was not a safety issue and I could have used the TT during March and April and when the ladder was received by the dealer I could have been called and scheduled a time to bring the TT in. Most dealers do not have enough bays to handle the work, so therein lies the backlog. Yesterday I went by the dealer to ask about a sticking entry door. Dealer said I should bring it in on Tuesday and they would look at it. If it needed a new door it would be 6-8 weeks before they could get to it. Which brings up another question who is responsible for winterizing. Probably will not get cold until December here. Again not a safety issue and, in Texas, October, November and early December is prime time for camping. In my opinion Jayco needs to address this issue and come up with a better solution. My dealer says that he has way to many units on the lot for maintenance and with only 4 bays he stays backlogged. Most units could have the maintenance scheduled and only be in the shop for a week at most. Jayco is a leader in the industry and if they change the way maintenance is scheduled then the rest of the industry will follow suit. Sorry for the long rant but all of us paid good money to use our units for camping, not to see it setting at the dealers
LesBevil is offline   Reply With Quote
Old 10-21-2015, 05:50 AM   #2
Senior Member
 
TWP723's Avatar
 
Join Date: Mar 2015
Location: Abingdon
Posts: 6,177
I have to agree with you. It really shouldn't take that long to get parts for their units. They're based here in the states. It's not like they have to order parts from Germany or something. I tend to believe Jayco has replacement parts in stock for their units and to ship them shouldn't take that long. Could it be Jayco doesn't have the manpower to keep up with the demand? I seriously doubt it. They're a big corporation and should take customer satisfaction seriously. There are too many RV manufacturers in this country to choose from for a unit. Surveys may help but I doubt it. Without consumers, you have nothing. You can have the best units in the country. But without customer satisfaction, that doesn't matter.
__________________
2013 Jayco Eagle 328 RLTS
2021 Keystone Montana 3121RL
2013 F350 6.7L 4x4 CCLB
W/Air Lift air bags (front & rear)
Equal-I-Zer™ WDH & B&W Companion
TWP723 is offline   Reply With Quote
Old 10-21-2015, 06:12 AM   #3
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,948
As with the majority of RV manuf, JAYCO does not "stock" parts. They arrive just about the time they start production of that particular unit. Even their service center orders parts weeks ahead of a unit's scheduled arrival so they can start on it as soon as it arrives. There is no "going to a shelf" to get the part.

A lot of the hold up is also with suppliers such as LIPPERT they barely keep up with demand as well.
__________________
DISNEY LOVERS
Grumpy is online now   Reply With Quote
Old 10-21-2015, 06:16 AM   #4
Senior Member
 
TWP723's Avatar
 
Join Date: Mar 2015
Location: Abingdon
Posts: 6,177
Then that's a shame.
__________________
2013 Jayco Eagle 328 RLTS
2021 Keystone Montana 3121RL
2013 F350 6.7L 4x4 CCLB
W/Air Lift air bags (front & rear)
Equal-I-Zer™ WDH & B&W Companion
TWP723 is offline   Reply With Quote
Old 10-21-2015, 06:24 AM   #5
Site Team
 
Crabman's Avatar
 
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
Yes they use the "just in time" approach to many components in manufacturing. My trailer was made 9/30/09 and the water heater has a manuf date of 9/09 and other components not long before that. This shows they do not keep these things around in bulk as one may suspect. Some warranty items are likely drop shipped from the manufacturer and not Jayco, but I`m just guessing on that.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
Crabman is offline   Reply With Quote
Old 10-21-2015, 06:25 AM   #6
Senior Member
 
Join Date: Jul 2015
Location: Detroit
Posts: 294
I agree it should definitely not take that long. That being said, to the OP, you don't need to leave your trailer at the dealer while they are waiting on the parts to arrive. Have them assess whether you need a new door. If so, they will order, and you will drive the TT home. Then take it back in when the door comes in. Simple.
__________________
2005 Ford Excursion 6.8L, 4.56
2016 Eagle 324BHTS, P3, PP 3P

jasoncw is offline   Reply With Quote
Old 10-21-2015, 06:45 AM   #7
Senior Member
 
TWP723's Avatar
 
Join Date: Mar 2015
Location: Abingdon
Posts: 6,177
Then I consider that poor customer service. There are certain things that should be stocked...vendor or not. Attwood, Lippert..doesn't matter. It's just poor management of business. This isn't Johnny's RV Company..this is Jayco. One of the largest retailers of recreational vehicles in the country. Sorry, but it just doesn't make sense. All the more reason more and more consumers are doing their own repairs with parts they can find locally. I had Coleman tell me they couldn't get the tent pole for my pop-up and that it would take 3-4 weeks. Yet my dealer ordered one and got it in 4 days. Pitiful.
__________________
2013 Jayco Eagle 328 RLTS
2021 Keystone Montana 3121RL
2013 F350 6.7L 4x4 CCLB
W/Air Lift air bags (front & rear)
Equal-I-Zer™ WDH & B&W Companion
TWP723 is offline   Reply With Quote
Old 10-21-2015, 07:44 AM   #8
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,771
Quote:
Originally Posted by LesBevil View Post
..snip..smip..Jayco is a leader in the industry and if they change the way maintenance is scheduled then the rest of the industry will follow suit.
Jayco is at the bottom of the totem pole as far as size.
#1 is Thor- which makes Fleetwood, Keystone and a whole list of other brands.

#2 is Forest River which also makes a load of other brands, owned by Warren Buffet.

#3 is Jayco which is privately owned.

The rest are left in the dust!
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
norty1 is offline   Reply With Quote
Old 10-21-2015, 07:46 AM   #9
Senior Member
 
TWP723's Avatar
 
Join Date: Mar 2015
Location: Abingdon
Posts: 6,177
Quote:
Originally Posted by norty1 View Post
Jayco is at the bottom of the totem pole as far as size.
#1 is Thor- which makes Fleetwood, Keystone and a whole list of other brands.

#2 is Forest River which also makes a load of other brands, owned by Warren Buffet.

#3 is Jayco which is privately owned.

The rest are left in the dust!

Forest River - A Berkshire Hathaway Company.
__________________
2013 Jayco Eagle 328 RLTS
2021 Keystone Montana 3121RL
2013 F350 6.7L 4x4 CCLB
W/Air Lift air bags (front & rear)
Equal-I-Zer™ WDH & B&W Companion
TWP723 is offline   Reply With Quote
Old 10-21-2015, 07:48 AM   #10
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,771
Quote:
Originally Posted by TWP723 View Post
Forest River - A Berkshire Hathaway Company.
Which is Warren Buffet.
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
norty1 is offline   Reply With Quote
Old 10-21-2015, 07:50 AM   #11
Senior Member
 
TWP723's Avatar
 
Join Date: Mar 2015
Location: Abingdon
Posts: 6,177
Quote:
Originally Posted by norty1 View Post
Which is Warren Buffet.

Yes sir! Wasn't questioning it. Just stating. LOL
__________________
2013 Jayco Eagle 328 RLTS
2021 Keystone Montana 3121RL
2013 F350 6.7L 4x4 CCLB
W/Air Lift air bags (front & rear)
Equal-I-Zer™ WDH & B&W Companion
TWP723 is offline   Reply With Quote
Old 10-21-2015, 08:46 AM   #12
Member
 
Join Date: Mar 2013
Location: Austin
Posts: 36
Jasoncw. Most, if not all, the places that I have visited in Texas do not have a policy of ordering parts and owner taking the RV and we'll call you when parts in. For all of the reasons listed above the RV stays on the lot and when the part arrives it is pulled into the bay and the repairs made. If you ain't there you're bypassed for the next RV. Poor planning - I agree, but if Jayco or the dealer gets the parts they want to have the RV on site to make repairs. Maybe this is time for some enterprising young man/woman to start an RV parts warehouse for Jayco and other dealers!
LesBevil is offline   Reply With Quote
Old 10-21-2015, 09:34 AM   #13
Senior Member
 
Join Date: Aug 2014
Location: Dallas
Posts: 155
I believe that the ones with no warranty goes first. The ones with warranty r 2nd. If they operate working on warranty TT they lose. They got to make money. So we wait......
Touch N Go is offline   Reply With Quote
Old 10-21-2015, 09:58 AM   #14
Lost in the Woods
 
Join Date: Sep 2015
Location: Vallejo
Posts: 238
I'm not sure the problem is primarily or only parts access or Jayco, but sounds common to the industry.

There is a lack of qualified RV service techs which is getting worse as the percentage of techs to owners is not keeping up with the new sales. You can expect the backlog timing to get worse and the costs to rise.

Costs will rise due to the scarcity of techs relative to the demand for tecs.

And as one respondent said there is no reason to let the RV set at the dealership.

AND, let there be light at the end of the tunnel for those RV owners who take up the slack doing the work themselves, including some of the warranty work. Yes, it means a serious time loss for owners to train themselves up and buy tools and then do the work. But about 80% of all repairs, including warranty work, can be done by an upskilled owner.

After all, this is not a necessity, but an entertainment vehicle...full-timers excepted...a toy for play time.

Some owners would do better to rent, be it an RV or a hotel...and let someone else have the maintenance headaches.

If one is to say, oh I paid a lot of money, I should expect better, I say, nope, sorry, not the way it always (or even commonly) works and it will get worse.
RodgerS is offline   Reply With Quote
Old 10-21-2015, 10:01 AM   #15
Senior Member
 
Join Date: Oct 2011
Location: Central California
Posts: 2,283
There is plenty of blame to go around in this situation. Jayco, and nearly every manufacturing business whether it be RV, electronics or medical equipment, all employee some sort of lean manufacturing concept and "Just In Time" parts is part of it. Holding raw materials, WIP, or sub assemblies in stock is tieing up the most scarce resource - CAPITAL.

The dealers are the consumers point of contact to Jayco or other manufactures. Its is up the dealers to manage this constraint but most do a very poor job. For the types of repairs mentioned in this thread; broken ladder or defective door; the dealer should inspect and order the parts. If it's going to take considerable time to get the required parts the RV should be returned to the consumer to use and then schedule a very specific time to return the RV to the dealer for the repair.

For warranty issues, I am under the impression that for the period of time that a unit isn't available to the consumer because it is at the dealer for repairs that the Manufacture is legally required to extend the warranty the by the amount of time the unit was unusable. I am not a lawyer, could be wrong on this understanding, but I believe it to be part of the Magnuson-Moss Warranty Act.

If my RV was in the shop for extened periods waiting warranty repairs, a month or more, I would certainly be researching this act and demanding that the warranty be extended. I know this is a minor consolation since the lack of usablity it the real issue, but atleast you will get something.

In my only warranty experince with Jayco I required a new Jensen Radio/CD/DVD player. I scheduled an appointment in Oct to take the RV in Mid-December, they had it for 10 days and I got it back. This was 2013. For me that was an acceptable turn around.
__________________
2020 Ram 1500 5.7L
2007 Chevy Duramax LMM/Allison (Sold)
2012 Jay Flight 29QBH (Sold)
2012 Jay Flight 26BH (Sold)
clubhouse is offline   Reply With Quote
Old 10-21-2015, 10:47 AM   #16
Senior Member
 
Hattie's Avatar
 
Join Date: Oct 2014
Location: SF Bay Area
Posts: 721
Both warranty fixes and part replacement by dealer

Sep 17: Took in our TT to the Jayco dealership for some warranty work (almost at the 1-year mark); everything was fixed EXCEPT it turns out the heat exchanger was cracked so the Warranty Manager must [1] submit to Jayco for pre-approval and then [2] order the part.
Oct 19: Schedules aligned for the warranty appointment (paperwork approved, replacement arrived, tech available, our calendar was open) so dropped-off the TT at the dealer by 8:15am and picked it up at 2:00pm (we live about an hour away). Tested that it worked as it should and drove way; no additional paperwork needed and no charges! Very pleased.
__________________
Hattie
"I just go where I'm towed to"

Genealogy Community Social Group Moderator
__________________________________
2015 White Hawk 25BHS w/Outdoor Kitchen
2015 GMC Sierra SLT 2500HD Z71/4x4 Duramax
Son's 2016 Ford F-150 Lariat SuperCrew 4x4 + gifted 1984 Coleman Sequoia Tent Trailer
Hattie is offline   Reply With Quote
Old 10-21-2015, 11:19 AM   #17
Senior Member
 
Join Date: Apr 2015
Location: Michigan
Posts: 2,650
My dealer is two hours away and so far they have taken care of three warranty claims by email. I picked up the trailer this past June and the first trip out discovered the mattress seam had pulled apart before the first use. Then while trying to remove the spare tire one of the nuts froze and the stud broke, and the last trip home the vent on the water heater cover fell off somewhere. All I had to do was send pictures by email to my salesman and they shipped me a new mattress, spare tire bracket, and a new water heater door with the vent. Simple repairs that took all of 10 minutes, I don't mind supplying the labor if they send the parts.
Sundancer330 is offline   Reply With Quote
Old 10-21-2015, 01:58 PM   #18
Senior Member
 
BigJohnD's Avatar
 
Join Date: Nov 2014
Location: Florien, LA
Posts: 1,872
Biggest reason I learned to do all my own work. It saves me money and time, even if the fix is out of my pocket. Most is self taught, the rest I've learned from forums, hanging out in service bays chatting, factory visits several times etc etc. I've had warranty covered and parts shipped to my house several times (from dealer). I save the fuel, they make the claim, I fix it. Jayco, FR, Tiffin, Mobile Scout, all of them I've owned, the dealers have done this for me. Saves them, and me a lot of hassle. Only thing I've had to go back for is a few front cap replacements on a fifth wheel and some other major work on motorhomes at 2 different factories.


The problem OP stated has always been around. I didn't see it changing, therefore I learned through trial and error.
__________________
John and Rebecca Dickson
Emma-13 / Little John-10 / Iva-7
2013 Ford F-350 Lariat FX4, CC LB PSD, DRW
2015 Jayco Jay Flight 28BHBE (#8)
BigJohnD is offline   Reply With Quote
Old 10-21-2015, 03:18 PM   #19
BJR
Senior Member
 
Join Date: Oct 2014
Location: Bethlehem
Posts: 277
Regarding winterizing - it's your responsibility (at least in my case it is.) I can either do it myself or pay them to do it. Does not make sense for me to drag it home to do it so if it comes down to it I'll do it right there in their yard.

Then there's the battery - it's been sitting for weeks so I imagine the battery is quite dead.

Bryan
BJR is offline   Reply With Quote
Old 10-21-2015, 06:34 PM   #20
Senior Member
 
troutslayer's Avatar
 
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 2,051
Quote:
Originally Posted by LesBevil View Post
During my camping trips over the summer I ask every Jayco owner and Jayco dealers what they thought about the Jayco maintenance/warranty program. Most owners and surprisingly most dealers said that it takes to long to get TT and 5ers in for service. Most stated that when they had to take the TT in it was usually 3-4 weeks before they got it back. Most dealers said that getting the parts in quickly was a problem. This keeps the Jayco owner from enjoying their TT or 5er for one month of camping season, if not longer. Most dealers and owners told me that most warranty/maintenance was not safety related but it still stayed at the dealers for 3-4 weeks at best. I know when I took my TT in for a broken ladder in early March, I was not returned to me until late April (6 weeks). The ladder was not a safety issue and I could have used the TT during March and April and when the ladder was received by the dealer I could have been called and scheduled a time to bring the TT in. Most dealers do not have enough bays to handle the work, so therein lies the backlog. Yesterday I went by the dealer to ask about a sticking entry door. Dealer said I should bring it in on Tuesday and they would look at it. If it needed a new door it would be 6-8 weeks before they could get to it. Which brings up another question who is responsible for winterizing. Probably will not get cold until December here. Again not a safety issue and, in Texas, October, November and early December is prime time for camping. In my opinion Jayco needs to address this issue and come up with a better solution. My dealer says that he has way to many units on the lot for maintenance and with only 4 bays he stays backlogged. Most units could have the maintenance scheduled and only be in the shop for a week at most. Jayco is a leader in the industry and if they change the way maintenance is scheduled then the rest of the industry will follow suit. Sorry for the long rant but all of us paid good money to use our units for camping, not to see it setting at the dealers
I think long service times have as much to do with the dealer as with Jayco (and maybe more so). My previous 5er was made by the largest RV manufacturer in the US and it was no different. Before I started doing my own winterizing years ago, the dealer took about 6 weeks to get it done (no parts necessary from the manufacturer). Maybe, just maybe, we expect too much?
__________________
Skip

2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
troutslayer is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 12:09 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.