Originally Posted by gloryb
DH is in another service business. People who have purchased equipment from him justly get top priority as he promised service after the sale when selling the equipment. Those that purchased the cheapest price they could negotiate from someone else get service when it can be worked into the schedule. I think that's fair, don't you?
I understand that theory and think that is fair to a certain to a point. But to blatantly put someone off or try to charge for warranty work for a brand they sell, actually is not fair and in my opinion very bad business. I'm in no way saying your DH operates this, I'm just talking in general.
Yes, we ordered our 5'er from a dealer 6 hours away because of a $6500 savings compared to local dealers, and that was after we added all the options offered. Neither of the two Jayco dealers in our area (one being nationwide) would work with us on price.
So if we need warranty work should we get treated like we own some off-brand they've never heard. I'm sure Jayco wouldn't like the fact that a dealer representing their product would be treating people that way. Maybe I'm wrong.