Originally Posted by tafische
I have to imagine that there are requirements to be a Jayco dealer and I would think that one of those requirements would be to service warranty claims.....snip
I tend to agree.
For decades Jayco has protected it's RV dealership's demographic location by not having another Jayco dealership two miles down the road, but the dealership would have to maintain Jayco's franchise and business relationship expectations (ie; addressing warranty service claims). Years ago I remember hearing that Jayco was known for it's support of their dealer network, which only a few RV manufactures "in-the-day" could say. This business model is similar "in part" to that of Harley Davidson with their dealer network.
I know for fact that here in Michigan a large national RV chain tried for years to get a Jayco franchise, they were always turned down (at least until the recent recession when the independents had to sell out, the large RV chain purchased the Jayco franchise(s)).
Outside of the Jayco dealership network Jayco also has authorized warranty service agreements with independent RV service centers, and I have one located about 25 miles west of my home (Jayco dealership 20 miles east). They follow the same protocol as the Jayco dealership in processing a warranty claim. One would have to contact Jayco directly to confirm the location of these approved service centers.
As stated in an earlier post, Jayco wants to know if a Jayco customer was denied warranty service at any of it's dealerships...., the mystery is what is Jayco doing with this information?