Local Jayco Dealer Won't Service Our Jayco Camper

[tnholthoff]

Jayco sent me to another dealer. When I called, the service manager chuckled a bit about the other dealer no longer servicing popups.

Good morning.

The next closest dealer is:

CAMPING WORLD RV SALES
9801 DIAMOND DRIVE
NORTH LITTLE ROCK AR 72117

501-219-4420

Thank you,

Deb Field
Customer Service Specialist
Warranty/Technical

Jayco, Inc.
800-283-8267

[Engoff22]

Just to add my two cents. I called a dealer who is close to my home (not were I purchased my trailer) and, ask them about adding on some components and if I ever needed warrenty work if they would also take care of that ( they are a authorized Jayco dealer). I recieved an E-mail from there service department saying they would be more then HAPPY to take care of any additions I would like installed BUT, would not do any warranty work as I did not purchase from them. I called and wrote to Jayco and advised them as to the situation and was told all there dealers are independent and Jayco Cannot control them. I mentioned that Jayco should hold all their dealers to higher standards and if they don't want to repair Jayco,s under warranty they should drop those dealers. I felt that Jayco had a good reputation and customer service, that's why I bought a Jayco. I followed up my letter to Jayco stating my displeasure with the response they had given me. The dealer is Van's RV Center in CT. I heard they are very reputable but, cannot understand their refusal to do Jayco warranty work.

[Seann45]

Originally Posted by clutch

The dealers are well paid by Jayco for warranty work. The selling dealer here in Az sucks so we take ours to a dealer in Idaho 250 miles from where we live. The dealer we go to (Bish's RV) treats us very well. We will buy from them next when the time comes for a new RV.

Who is the Az dealer Mike.. I want to make sure I don't give them any of my hard earned $$$$..