Jayco RV Owners Forum

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Old 03-25-2013, 09:16 PM   #11
Senior Member
Join Date: Sep 2011
Location: Burson, CA In the foothills of the Sierra Nevada Mts.
Posts: 313

The sample of the replacement carpet arrived the other day and when it was put next to the current carpet it wasn't even close. Nice but not close enough to be in the same area with what we have now. The other issue is that DW didn't like the color next to our existing furniture and accessories. Installing that carpet just in the living room and not the stairs, hall, and bedroom simply isn't acceptable. DW has declared that the damage is not so terrible that we should settle for the replacement carpet. That area is mostly hidden by one of the recliners and the damage is more cosmetic and not likely to shorten the useful life of the carpet. When I advised the dealer that the carpet was a "no-go" for us he suggested I call Jayco and discuss another resolution. I did this and they offered an alternative solution to replacement. Their offer was, in my opinion, a generous one and very fair. The dealer has the trailer at this time and they are adjusting the slides to insure that no further damage occurs to the carpet, we should have the trailer back in 3 or 4 days.



Steve, Berne and Rascal
2012 Jayco 31.5 RLTS
2007 F250 Powerstroke
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