I would say that this is not normal. I am on my third Jayco, and I have never had any problems of any kind other than very minor things. I have never had a washer dryer system nor have I ever had the automated leveling system, so I don't know what could go wrong with those.
Hopefully, you can get your problems solved quickly and be able to enjoy your unit without any more headaches.
2016 Eagle 323 LKTS
2009 GMC 1-ton Dually Diesel