Our unit had a muddy salty cake encrusted under the full length of the wheel wells. We asked the dealer to remove it as an item on our delivery checklist. We went over the checklist with the dealer three times prior to taking delivery. Each time, we received the obligatory pleasantries and expressions of concern and sincerity. When we went to take delivery, our unit was not ready since they had not installed the wd hitch or the slide out cover that we ordered and paid cash for in advance. No one called us to inform us of the delay, and we were not given any reason for the delay - When we got there, we were just told that it was not ready. They had our payment for the parts, but "It's not ready" is all that we were told.
We noticed that, in addition to two other interior items, the mud removal had not been performed. We again pointed this out. So we made another 60 mile trip (taking more time off of work) the next day to get the trailer. We saw that the mud was still caked. But after watching the techs incorrectly set up our wd hitch, and given all of the monkey junk we were experiencing, we got the Feather hitched and left. We spent four hours on our backs on thoroughly cleaning the entire chassis (brushes, rags, plastic scraper). As we did, we inspected all of the lines, fittings, and seals. We found several areas that we will seal ourselves very soon.
So far the rust is minimal. We know that we will be applying a converter, primer, and paint in the coming year or so to most of the chassis. We will be shocked if we do not have to do this. And, yes, we did get our hitch nice and smooth. After hopping and jerking home, we went to a nearly level campsite and got the Equalizer dialed in. Dealers are notorious for not incorporating the front wheel well measurements. They just measure the ball and the tongue heights. To get proper distribution, you use the front wheel well measurements specified in the Progress Manufacturing's instructions. They were off by an inch on the shank, and three washers were needed in the ball trajectory setting. Now, the chassis is FeatherFam clean and the hitch is dead on!
2016 Jay Feather 23RBM
2012 Ram 1500 (Hemi)