Originally Posted by NC Roamer
We also bought from Bill Plemmons, albeit their Raleigh location. Their Sales Dept. was very easy to work with, and we have been quite pleased with the Service Dept. We'd buy from them again without hesitation.
We will use the Raleigh location for some things such as the yearly inspection. For anything major Rural Hall is the place to be. They work closely together so you can pick either for service. I have had 2 issues resolved since purchase. Both cases resolved on the promise date and in both cases got a call next day to see if I was not simply satisfied but more than satisfied with the service. One issue on the road and I made a call and was talking to a tech within an hour and we resolved the issue. It was my fault but was treated like a customer who was about to make a purchase decision.
They understand customer service.