Jayco RV Owners Forum

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Old 05-16-2014, 05:34 PM   #11
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Location: Fort Wayne
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well one of the biggest problems we found was lack of communication between jayco factory and our dealer sometimes its the rep and sometimes I just think it was the factory ... we got the first unit in about when it was due but the order came in wrong ... the dealer went on and stocked the unit and reworked an invoice on one ordered for stock and got us another one ordered ... the second one came in three days before our first camping trip and 2 things were wrong on that order ... I know for a fact they were both ordered right but what's the purpose of the special order if they don't build it the way you want.... we accepted the second as nothing missed was a deal breaker and we were out of time but between the miscommunication and transport I wish you the best of luck at least our dealer was only 50 or so miles from the factory so they went up and picked the unit up

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Old 05-16-2014, 08:28 PM   #12
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One would think in this age of a shaky economy, dealerships would be much more customer focused than ever before. Good luck to the OP on your purchase. Hopefully the service department is better than the sales department, or you don't have any warranty repairs needed. smh

Mike in Tennessee
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Old 05-16-2014, 08:45 PM   #13
Join Date: Mar 2012
Location: Le Sueur, MN
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We bought our camper from RV Direct. Every phone call and question we answered in a timely manner, no salesman hassles, everything went very well. It was a little scary buying a brand new camper over the internet and telephone but they were very professional about it. Will buy from them again when in the market for a new rig.
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Old 05-20-2014, 01:12 PM   #14
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Just took delivery of my new 198rd yesterday. Had ordered it in March. The salesman was excellent, answering all of my e-mails and questions. We'll see how it goes from here.
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Old 05-21-2014, 06:00 PM   #15
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Location: Sudbury
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Purchased a new WhiteHawk 28dsbh last summer. We had a pop up camper to trade in, dealer agreed and didn't even want to see the camper. Just had us fill out a questionnaire on its condition. One of the questions asked if it was CSA (Canadian Standards Association) approved. I tell the salesman I have no idea if its CSA approved, he laughs and tells me not to worry about it. Figured the campers from Canada gonna be CSA approved right. Well the deal is fianalized and two days later the DW and I are super excited to pick up the new WhiteHawk. We do the final walkthrough, hook it up to the truck and the manager comes out and says the pop up camper was not CSA approved. He wants me to hand over $300 to have it approved. I lost my s**t. Totally ruined the whole experience.
2013 Whitehawk 28DSBH
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Old 05-21-2014, 06:24 PM   #16
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well they just did a quick walkthrough of ours when we traded and went on with the paperwork but the delivery took 5 hours by the time they got me hooked up with a new hitch shank and swaybar because the 1200 lb bars wouldnt work with my shank but i just figured savor the experience and dont get pissed ,,,, they were real apologetic the whole time but i said its fine and when it was all said and done i think they appreciated the patience
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Old 05-21-2014, 08:31 PM   #17
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Originally Posted by vboyd View Post
Me and the wife are in the process of purchasing a new (first) RV. Jayco Jay Feather X23B. We are pretty excited and pick it up in about 1 1/2 weeks. Leading up to the deal has been pretty good. However now that the deal is almost done (I say almost because I haven't signed the final bill of sale or done the PDI yet). The dealer and sales guy has dropped off the map. Won't return our calls or emails to answer our questions. When he finally does (days later) he answers 1 of the 6 that we asked.

The wife contacted the sales manager who apologized for the poor service and said he would call us THAT evening to answer any and all of our questions that we had. Guess what....... No call. It's been 2 days since then.

Talking to other friends that have RV's they bought from dealers. They say they have had similar experiences. Poor customer service.

The wife is crafting a tactful email right now to send to the dealer. Better her than me. She is a precision scalpel, I am a large sledge hammer. The dealer won't want to talk to me. I'm tempted to tell the dealer where they can shove their trailer, but the wife really wants this one.

So I'll wait and hope we get the answers we are looking for.

Anyone that has used a dealer, how was your experience?
Go to another dealer that is even part of the same chain they are all ran different and most likely better. Sure sounds like you have a dud. I contacted my salesman after I took delivery and they call me right back. They arranged to have my trailer towed to it's seasonal Site and everything went off without an issue.
2013 Jayco Flight 33RLDS ( Parking this at seasonal site)

2013 F150 EXL Screw 5.0 4x4 3:55 locking ( not towing the above trailer with this truck)

Spending my children's inheritances on my toys!
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Old 06-03-2014, 02:31 PM   #18
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Just bought a motor home from RV direct. Everything was good till they got my money. I was missing some hoses that were to be supplied, I have called ,e-mailed my salesperson, emailed orlando RV and have filled out my survey and to this day not one response.

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