Jayco RV Owners Forum
 


View Poll Results: RV Dealer Satisfaction Poll
I am extremely satisfied with my RV dealer 118 40.00%
I am satisfied with my RV dealer 66 22.37%
I am somewhat satisfied with my RV dealer 24 8.14%
I am somewhat dissatisfied with my RV dealer 23 7.80%
I am dissatisfied with my RV dealer 17 5.76%
I am very dissatisfied with my RV dealer 18 6.10%
My RV dealer is so bad I would not wish them on my worst enemy 11 3.73%
I have not had enough experience with them yet to form an opinion 18 6.10%
Voters: 295. You may not vote on this poll

Reply
 
Thread Tools Display Modes
 
Old 03-28-2015, 06:12 PM   #31
Senior Member
 
Murff's Avatar
 
Join Date: Mar 2015
Location: Seattle area
Posts: 1,537
We will be picking up our new 20MRB on Tuesday from Blade RV in MT. Vernon WA. Had some service work done at Valley RV on our current unit two years ago and not sure if what they did was a "sabotage" to have us come back for a "fix" which may have seemed like an expensive repair or if someone in their service department just made a senseless stupid error. I'd like to think the the latter but wonder.

Also, Valley (only 6 miles from our home) had no 20MRBs in stock and Jayco has discontinued making the floorplan.

As for Blade (75 miles away), I will add a follow up review on the experience after we return with the new unit on Tuesday, 3/31. So far, it has been mostly positive.
__________________

__________________
Murff
2015 White Hawk 20MRB
2011 F150 Non EcoBoost (5.0)
Andersen Hitch
Murff is online now   Reply With Quote
Old 03-29-2015, 07:00 AM   #32
Senior Member
 
tugboat95's Avatar
 
Join Date: Jul 2014
Location: New Bern
Posts: 403
Crossroads Rv in Yadkinville NC was awesome. Easiest negotiation I've ever done. Owner wasnt there that afternoon but his wife was. Saw the price, then I made an offer quite a bit lower, she said let me check. She called him on his cell, told him my offer and he said yes. Took all of 10 minutes total. Run by an elderly man and they specialize in small entry level used campers (like mine) and new park models. (They do have other stuff). Lots to choose from and all very clean. Walk thru was very detailed and hit all systems. Patiently answered all questions from me and my teenage son. As for service I can't say as its 5 hours away and I haven't had to go back. They even gave me a galley table when it was realized during the delivery walk thru, the camper didn't have one. (Took it out of another RV). When it comes time I will make the drive and see them again and give them a shot at my money.
__________________

tugboat95 is offline   Reply With Quote
Old 04-03-2015, 08:32 PM   #33
Senior Member
 
Murff's Avatar
 
Join Date: Mar 2015
Location: Seattle area
Posts: 1,537
Followup on Blade RV:

Our salesman was very knowledgeable, actually did all the numbers to be sure we were not buying too much trailer for our TV. The "walk around" went fairly smooth. Jon was good as he knew a lot about the new systems on their Jayco products and made several suggestions on how to operate them. He installed the larger door handle for us and did an adequate job.

Although they said that they would assist with the moving of my WDH, I did 99% of the actual work, mostly because they had not seen an Andersen hitch installation before. Worked out well, as I was installing the hitch, he was doing the door handle.

Only problem was after we left the dealership, my Tekonsha P3 showed an overload on the screen. As we were starving for lunch, we disconnected the pig tail from the TV and ate. I called Blade and was told to return to the service dept. Once the pigtail was plugged back in, the error code was gone. The service guys suggested a route to take where we could test the unit before getting on the interstate for the 75 mile trip home. No more code. I figure the P3 was needing to adapt to the new trailer.

Brett, our salesman called the next day to see how the trip home went. All went well.

Murff
__________________
Murff
2015 White Hawk 20MRB
2011 F150 Non EcoBoost (5.0)
Andersen Hitch
Murff is online now   Reply With Quote
Old 04-03-2015, 10:03 PM   #34
Member
 
Join Date: Feb 2015
Location: Seattle area
Posts: 94
Quote:
Originally Posted by Murff View Post
We will be picking up our new 20MRB on Tuesday from Blade RV in MT. Vernon WA. Had some service work done at Valley RV on our current unit two years ago and not sure if what they did was a "sabotage" to have us come back for a "fix" which may have seemed like an expensive repair or if someone in their service department just made a senseless stupid error. I'd like to think the the latter but wonder.

Also, Valley (only 6 miles from our home) had no 20MRBs in stock and Jayco has discontinued making the floorplan.

As for Blade (75 miles away), I will add a follow up review on the experience after we return with the new unit on Tuesday, 3/31. So far, it has been mostly positive.
I'm curious where you plan to take your trailer for any service work. Valley or Blade? I'm not too far from Valley, so that's the only Jayco dealer I've dealt with.

Thanks
__________________
Laura, hubby and Lucy (cat)
Still trying to decide what I want/need and can spend hubby's money on
NW Cat Owner is offline   Reply With Quote
Old 04-09-2015, 02:39 PM   #35
Member
 
Grandpa's Avatar
 
Join Date: Feb 2015
Location: Cedar Key
Posts: 65
Very happy so far.... Haven't taken delivery yet, but Kyle of Indiana RV Connection has been very helpful and patient. Our unit is scheduled to be completed the first part of next week, so I'm looking forward to picking it up.

I have requested that he make sure any applicable recalls are taken care of prior to delivery (parking brake? keypad?) I don't think it's fair to push recalls onto the customer to take care of when they are known prior to delivery.

I'll report back with how the delivery goes...
Grandpa is offline   Reply With Quote
Old 04-09-2015, 04:12 PM   #36
Senior Member
 
Join Date: Jan 2015
Location: Tucson
Posts: 316
We've interacted with several places, and on the basis of how they treated us, we're going with Mike at RV City, in Huachuca (wah-choo-kuh) City, AZ. Pleasant, patient, knowledgeable, and very low pressure. We bought our first PUP from them years ago, and are going back to them now for our TT.
Jim-n-Ash is offline   Reply With Quote
Old 04-09-2015, 05:44 PM   #37
Senior Member
 
Join Date: Jun 2012
Location: Long Island, NY
Posts: 557
3 years ago we traded in our 1991 Class A for a 2007 Jay Flight at Fretz Rv in PA. I could b on have asked for a better experience. This is the first place I will be shopping when I am ready to upgrade.
__________________
Thanks,
Brian

TT = 2007 Jayco Jay Flight 27bh
TV = 2006 F-350 CC DRW 6.0
Macrosill is offline   Reply With Quote
Old 04-10-2015, 07:05 AM   #38
Junior Member
 
Join Date: Feb 2015
Location: Baxter
Posts: 29
Excellent sales experience from Hilltop RV in Brainerd, MN. We've ordered (but haven't yet picked up) our new Whitehawk 27DSRL. So far the sales rep (Trent) has been knowledgeable and always courteous to us when we have stopped in with questions. Owner Jeff simply added some extras we were interested in, without charging us for them!!! Of course we know that our purchase price probably covered these extras. But we were prepared to pay extra for them and it was very nice to feel that we were not being "gouged" by our dealer. This dealer is local to us and that was a very important part of our purchase decision. I strongly support the "buy local" concept. We are far from wealthy, but money isn't the bottom line for us. Service after the sale, respectful discussions, and a sense of being valued as a customer means a lot more to us than whether we could save $1500. by driving some ridiculous distance to buy.
Glen
G&BOlsen is offline   Reply With Quote
Old 04-10-2015, 09:12 AM   #39
Member
 
Scratch47's Avatar
 
Join Date: Mar 2015
Location: Gruene, Texas
Posts: 44
At this point, I wouldn't recommend Crestview RV in Buda, TX.

Sales experience was good. Great, helpful salesman routinely checks in with us to see how we're doing. Perhaps the best salesman we've encountered. He actually came to our house and spent a couple hours working on a jammed storage bin door.

Now the not so good: This is the only unit we've purchased where they did not do a PDI before the finance transaction. When we asked why, they stated the PDI was previously completed in the service department by a qualified technician. I probably should have stopped the process there, but to our dismay I did not. The finance guy was in a hurry and made several mistakes (to their benefit) on the paperwork that I caught prior to signing.

Following finances, we were walked out to the rig where we met with the chief motor home technician who did a walk around with us. We were tired, and I didn't request to meet their service department manager. Wish I had. A service department walk-thru was routinely offered at all previous dealerships. We spent the night in the on-site RV park and drove 28 miles to our home the following morning.

We identified some issues during our maiden voyage and put the rig in the shop 10 days ago. We thought it odd that there are no signs directing to the service department; however, several signs point the way to the sales floor. That kind of says something... I had a 12 noon appointment with the service writer. We arrived at 12 sharp and were told he had just left for lunch. Another writer assisted by documenting our issues.

The dealer called to say they will repair a couple minor issues today and we can pick it up for use until they receive a new shower from Jayco to correct the buckled shower floor and some other parts related to approved warranty service discrepancies.

This is our 1st Jayco and 5th new RV. Other than our sales guy, I'd rate this dealer near the bottom in terms of customer appreciation.
__________________
Scratch sends...
Scratch47 is offline   Reply With Quote
Old 04-10-2015, 09:29 AM   #40
Senior Member
 
Hattie's Avatar
 
Join Date: Oct 2014
Location: SF Bay Area
Posts: 708
Quote:
Originally Posted by Scratch47 View Post
The dealer called to say they will repair a couple minor issues today and we can pick it up for use until they receive a new shower from Jayco to correct the buckled shower floor and some other parts related to approved warranty service discrepancies.
With our TT, the PDI uncovered a few issues that required the shop ordering replacement parts from Jayco. Like you, they suggested we enjoy our purchase and take a couple of shake-down trips to compile a punch-list, and they'd advise when the items came-in (damaged dinette table, wrong sizing decals, etc.). They were spot-on as we DID uncover a few more "fix it" issues (thank goodness for the warranty). True to their word, they contacted us as soon as the parts arrived and scheduled an appointment requiring them to keep the TT for a few days. We still have one lingering (intermittent) issue that we'll take back to them when we have a few more items we might want them to do or fix. All-in-all, a good experience - hopefully yours is as painless as ours.
__________________

__________________
Hattie
"I just go where I'm towed to"

Genealogy Community Social Group Moderator
__________________________________
2015 White Hawk 25BHS w/Outdoor Kitchen
2015 GMC Sierra SLT 2500HD Z71/4x4 Duramax
Son's 2016 Ford F-150 Lariat SuperCrew 4x4 + gifted 1984 Coleman Sequoia Tent Trailer
Hattie is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 08:15 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.