I bought my 2011 Melbourne 29D through RV Direct. Working w/ RVD went well; no complaints. Their price was the only reason I could afford the motorhome. Other dealers wanted $20,000 more.
I picked up the rig at Orlando RV meaning we had to fly from in from Houston. Not interested in picking up at the airport, so no red carpet treatment was coming our way. They quickly assigned a salesman to do our PDI. The rig was ready (if you don't count the pathetic job of washing it, or more like, hosing it down). He quickly ran us through the PDI and briefed us on the features. The main door would barely shut (and would later open while moving) but he just made up excuses for why it operated the way it did. We got to the dealership at 2pm and were out by 5:30pm.
Now when I picked up our Cyclone 5th wheel (the rig before the Melbourne), there was no hurry and we overnighted in the rig to test everything out at their recommendation. The fixed things we found quickly. Maybe it was because it was a RVD sale, but Louie wanted to get this done and get us out of the lot. When I asked about staying overnight, he said we could park out on the street if we liked; but they would be locking the gates soon. I wasn't feeling the love.
Because of this rush, I think we missed some items on the PDI like the hairlines cracks in the gelcoat on the endcap.
So, for me, it was a mixed bag. I like the rig overall but was not impressed with the quality of the cabinetry or trim plus I have a squeak in the dinette slide that I can't find and is driving me nuts.
Here in Houston, the big dealer Holiday World no longer has the Jayco franchise. So since I didn't by my rig from them, they told me to go elsewhere for warranty work. Elsewhere may only be down the street with Camping World, but I can't seem to get them to tell me whether they got the franchise. They don't answer messages I leave.
While I'm venting, the best mileage I can get towing a Jeep Wrangler is 8 mpg; lower once I get to the mountains. Only time I can get up to 9 mpg is towing my aluminum motorcycle trailer. The V10 Vortec engine is pathetic compared to moving a rig with a big diesel and don't get me started on the noise!
YMMV. I hope this helps.
Bob in Houston