Jayco Quality Control
I understand many have had quality control problems that have not been taken care of appropriately, but I have to share our story of outstanding Jayco service following a quality control issue that they were not obligated to take care of. Several years ago we bought a year-old, new to us, 23RB Jay Flight TT from an individual. We immediately set out on an extended vacation to Canada and after driving in the rain and on wet roads for several days we arrived at friends' home NE of Toronto. By the time we got there the rain had stopped but we noticed water dripping from the front passenger side underbelly. We did everything we could to try to figure out where the water was coming from--to no avail. We thought we had bought a real problem. Since our nearest Jayco dealer is about 80 miles from us, we decided to call the Jayco manufacturing center in Middlebury, IN and made arrangements to take our trailer to their repair center on our way home to Missouri.
They immediately got to work on our unit, telling us they would call us when they got it fixed. About noon that day they called, to tell us that they would need to keep the unit overnight and had a motel reserved for us in Elkhart, that would accept our dog, along with us. We stopped by the repair center to pick up a change of clothes and our prescriptions, where we found our trailer up on a rack with all of the underbelly dropped down and the entire front peeled away. They assured us they would have it all back together, good as new, the next day, and we headed off to Elkhart terribly concerned about what all of this was going to cost us. After all, we were the second owner, and the warranty didn't extend to us.
At noon the next day they called to tell us they had us ready to go. When we went to the front desk to settle our bill we were told all of their work was complimentary--as they had discovered a small hole in the bottom of the front storage compartment which had allowed lots and lots of water from the roadway to be sprayed into the underbelly and soak all of the insulation in the front of the unit. Everything had been replaced and was now totally sealed. They explained that the unit should never have left the factory this way--and that even though we were the 2nd owners they were standing behind their product.
Needless to say this experience with Jayco made us extremely loyal to Jayco. When we purchased a new Jayco TT this spring--we never even looked at anything other than a Jayco. They have us as solid customers and I thought I should speak up on their behalf when I read so many disgruntled reports. Perhaps it pays to go direct to the company and bypass dealers who don't want to take care of their customers.
Ken and Robin
Nomads at Heart!