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07-05-2017, 07:46 PM
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#1
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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Should we ask for a new one
Hi all
We ordered our eagle ht 29.5bhds on Jan 30
Took delivery may 19th
Since we have had these issues:
Speakers not working. They make popping noise. Dealer replaced still not right.
Bluetooth works every now and then
Shower door rollers broke
Front steps almost fell off
Shade in slide out defective
Refrigerator panel kept falling out of track
Leak in kitchen that dealer couldn't find
The two big ones:
Floor area by door and bulk head compresses up to 1/2 inch and creeks over a 10 square foot area. Visible by eye. Dealer said it's a winter project. How are they gonna fix. Cut up the floor on a brand new camper???
And I noticed on the roof the roofing material is bubbling up or air pockets coming out of skylight in shower as well as wires running along skylight flange.
It's starting to add up and ruining our excitement with our Jayco. Would you guys request a new one.
Thanks
Tommy
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07-05-2017, 08:35 PM
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#2
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Senior Member
Join Date: Oct 2014
Location: Sparwood, BC
Posts: 2,800
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Never heard of the manufacturer provides a new one unless the California lemon laws applies. RV Manufacturers warranty their product for making repairs to make it right.
So the dealer does it or it has to go back to the Manufacturer. Jayco has a custom shop where they do service repairs on their build units.
__________________
2014 Ram 1500 CrewCab 4x4 5.7 Hemi 3.92 Rear and Air Lift 1000
2005 Jayco Jay Feather LGT - 29Y GVWR-7000 lbs.
Dexter Axle Lift 4-9/16" - installed with sub-frame.
Pro Series 1200 lbs. WDH with Double Sway Bar.
Champion 3100/2800 watt Inverter/Generator-Onboard Solar Power
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07-06-2017, 04:36 AM
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#3
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Senior Member
Join Date: Apr 2017
Location: Las Cruces
Posts: 1,148
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yes
__________________
2017 Eagle HT 29.5BHOK (sold)
2017 Ford Powerstroke 6.7, Crew, 4x4 (sold)
2018 Toyota Highlander
Maggie, Old English Sheepdog
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07-06-2017, 04:45 AM
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#4
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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Hey VC you really think that it's justified?
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07-06-2017, 04:47 AM
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#5
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Senior Member
Join Date: Apr 2017
Location: Las Cruces
Posts: 1,148
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Based on what you mentioned there seems to be basic frame/substructure damage to the rig.
__________________
2017 Eagle HT 29.5BHOK (sold)
2017 Ford Powerstroke 6.7, Crew, 4x4 (sold)
2018 Toyota Highlander
Maggie, Old English Sheepdog
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07-06-2017, 04:51 AM
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#6
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Lost in the Woods
Join Date: Apr 2016
Location: Ontario Canada
Posts: 256
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Sure, you can ask. I know what their reply will be.
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07-06-2017, 05:17 AM
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#7
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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I'm sure it's no.
I just can't see ripping up the floor or re-roofing on a,new rig.
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07-06-2017, 06:44 AM
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#8
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Senior Member
Join Date: Apr 2017
Location: Las Cruces
Posts: 1,148
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If you have structural damage and you bought it as a new unit then the dealer is at fault. You might be able to make a case for fraud if the damage was not revealed before sale.
Don't know if lemon laws apply to an RV like this, especially if the case was damage after mfg.
It sounds like roof and floor/frame repairs are in order.
Minimal. It may have been simply a damaged skylight that leaked a lot of water and compromised the floor. Still a big deal, but, not as bad as tweaking the structure. Problem is a lot of floor would need to be replaced.
PS it goes to show that thorough inspections are needed even on new units. At one dealer I saw them working on a corner of a trailer that had been crunched during delivery. I would hope they would disclose this before sale, but, I am not confident they would. They will rely on someone falling in love with it and buying as is, then worry about any residual issues after the sale.
__________________
2017 Eagle HT 29.5BHOK (sold)
2017 Ford Powerstroke 6.7, Crew, 4x4 (sold)
2018 Toyota Highlander
Maggie, Old English Sheepdog
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07-06-2017, 08:36 AM
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#9
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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I'm sure that dealer did not disclose
Hate to have them rip up floor to see what's going on.
Yikes
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07-06-2017, 09:27 AM
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#10
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Senior Member
Join Date: Oct 2016
Location: McCalla, AL
Posts: 1,228
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Tg310 have you contacted Jayco directly?
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07-06-2017, 09:34 AM
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#11
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Senior Member
Join Date: Oct 2016
Location: McCalla, AL
Posts: 1,228
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Do a Google search for a RV Inspector. Maybe you can find someone to look at it for you also.
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07-06-2017, 10:00 AM
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#12
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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I just contacted Jayco and they want pictures from my dealer.
What would you do?
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07-06-2017, 11:03 AM
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#13
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Senior Member
Join Date: Oct 2016
Location: McCalla, AL
Posts: 1,228
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Quote:
Originally Posted by Tg310
I just contacted Jayco and they want pictures from my dealer.
What would you do?
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Well you have to start with the dealer (you have done that)
Yoh have to contact Jayco (you have done that)
You are going to have to document EVERYTHING. Lots of pictures and take notes.
I guess a what would I do is try and find a RV Inspector and get a unbiased review of the camper.
I would keep letting Jayco how unhappy I am with calls, e-mails and pictures. Keep everything documented.
A bad as this may sound it all can be fixed but at what cost and how much time.
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07-06-2017, 11:47 AM
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#14
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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Thanks for the help
Jayco wants pictures from dealer. Going to dealer Saturday
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07-06-2017, 12:48 PM
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#15
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Senior Member
Join Date: Aug 2013
Location: Bellingham,Wa.
Posts: 6,676
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Quote:
Originally Posted by Tg310
Thanks for the help
Jayco wants pictures from dealer. Going to dealer Saturday
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I would suggest that you take more pictures and this time play with the lighting to really bring out that wrinkle on your roof and lightning from inside to show off the wiring. Remember the dealer really doesn't care like you or I would, your trailer is just another box in his yard and he probably hates all this extra paperwork for the same amount of money and the trailer next to yours is a regular service customer that's in & out.
Wish you the best.
__________________
2010 Jayco Hybrid EXP21M
2013 Toureg TDI
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07-06-2017, 01:53 PM
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#16
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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Thanks for the help
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07-09-2017, 08:32 AM
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#17
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Senior Member
Join Date: Apr 2017
Location: Las Cruces
Posts: 1,148
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FYI, when up on my roof yesterday I looked in the skylight. NO wires were visible at all.
__________________
2017 Eagle HT 29.5BHOK (sold)
2017 Ford Powerstroke 6.7, Crew, 4x4 (sold)
2018 Toyota Highlander
Maggie, Old English Sheepdog
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07-09-2017, 09:05 AM
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#18
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Senior Member
Join Date: Mar 2017
Location: Mount sinai
Posts: 106
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VC
What model you have?
Thanks
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07-09-2017, 01:47 PM
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#19
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Senior Member
Join Date: Apr 2017
Location: Las Cruces
Posts: 1,148
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in sig 29.5 bhok
__________________
2017 Eagle HT 29.5BHOK (sold)
2017 Ford Powerstroke 6.7, Crew, 4x4 (sold)
2018 Toyota Highlander
Maggie, Old English Sheepdog
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