Well, this will probably be the last update to this thread, as I am doing all of the paperwork tomorrow for our new 2012 32TSBH. I will be doing the final inspection as well as the installation of either a ProPrride 3P or Hensley Arrow on Friday, and going straight into a 2 night "shakedown trip" in Pigeon Forge, TN.
Some lessons learned that I'll pass along:
1) In my experience the Gap coverage was a lifesaver - to the tune of almost $6,500, well worth the $800 it costs. If you are financing a new rig I highly recommend it. Ours was through Safeguard Intl, and although they collected quite a bit off paperwork, they were quick to get things done once they got what they asked for.
2) Having a very detailed list of what was in the TT really helped. I should get a list of what my Homeowners policy will pay out tomorrow (after depreciation) - I'm sure it won't replace everything, but it will sure help.
3) Very glad there was nothing of sentimental value in the camper. Although it is a huge PITA, it really is all just "stuff", except maybe the afghan blanket from Ft Wilderness... I am pretty sure this is because we are very organized and know exactly what is kept where. My wife and I both suffer from a little bit of OCD when it comes to cleaning and organization (our children are doomed)...
4) I wish I would have stored it in a more secure storage lot. The new location for my new camper has gates, individual codes for each customer (so if something is stolen, they can reference the video with what code was used). You are required to sign a security agreement stating you will not give your code out. As a side note, this new storage lot is built by Rv'ers and is well thought out with things like an on site air compressor, dump station, wash area, and potable water filling station. Also has a ton of room to maneuver and assigned spots. More expensive than my last choice, but very good money.
5) Keep VERY detailed records. As I went through this process I kept and Excel spreadsheet with all of the pertinent info, contacts and their numbers, claim numbers, policy numbers, police report info, etc. This way regardless of who I talked to, I had all of the info they could possible need in one spot. I also logged every phone call and conversation, and kept all e-mail correspondence.
6) Although it is very irritating having to deal with all of these people, and some of their questions are borderline insulting (that almost imply you did something to get out of payments, etc) treat everyone with a bunch of respect and manners. This is basic sense, not not always common. people were very quick to do what was needed and really helped me out - and I feel it's because I was persistent, thorough, and hopefully easy to deal with.
7) Although all of the security in the world won't stop a determined thief - reasonable steps to make it harder could help. Thieves are inherently lazy people, don't make yourself an easy target. Hitch locks are a good idea, but don't necessarily work on a HA or 3P. I will have a locking hitch pin and cable lock on my new TT. I may even throw a big heavy cable and lock through the wheels.
Anyway, enough rambling. I appreciate everyone letting me vent through this process, and hopefully this has helped others learn a thing or two through my new experience. Sometime this weekend or early nest week will be a new thread (with pictures) about our first trip in our new 32 TSBH.