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10-22-2016, 05:26 PM
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#1
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Junior Member
Join Date: Sep 2016
Location: Huntington
Posts: 5
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Very angry at Jayco management!!
Six weeks ago our local dealer took our order for a Eagle HT 26.5 RLS. We paid our deposit and looked forward to delivery supposedly late November. Everything seemed fine. We stopped looking at 5th wheels and threw away all our old literature of other brands and deals on paper.
Our dealer called yesterday to notify us Jayco Management at the top corporate level had made the decision to stop production on the 26.5 RLS. The decision was final, no period of filling orders already made, no cut off date just Kiss Off we won't honor your order!! Now we are back to square one and have to start all over again. We have a big trip planned for early next year and now time is running out. It takes time to decide what you want and now we have lost at least 6 weeks and are actually right where we were in late August.....looking at various brands and floorplans.
We have made one decision however. We will not consider Jayco!! This company has treated us badly and we will not trust them any further. To place an order for a slightly different Jayco may just put us in the same situation in a few weeks if "upper management" decides to change direction.
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10-22-2016, 05:54 PM
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#2
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Senior Member
Join Date: Jun 2013
Location: Waconia, MN
Posts: 447
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I would call Jayco and verify you are getting the correct story.
Jayco still has the HT you ordered advertised on their web page.
__________________
2015 Chevy Silverado 2500HD CC Duramax
2016 Eagle 323LKTS Java
Pull Rite SuperGlide #4100 Hitch w/Mor-Ryde Pin Box
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10-22-2016, 05:59 PM
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#3
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,893
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Personally something sounds fishy. Why not call or "e" mail JAYCO to vertify that info and the actual order cut off date. Maybe, just maybe your dealer didn't get the order submitted in a timely manner. Not saying it wasn't a last minute decision, but the web-site doesn't list "dealer stock only" for that model.
Usually they stop production when they don't get enough orders.
PS: dalebra beat me to it..
__________________
DISNEY LOVERS
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10-22-2016, 06:04 PM
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#4
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Senior Member
Join Date: Jun 2013
Location: Waconia, MN
Posts: 447
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Quote:
Originally Posted by Grumpy
Personally something sounds fishy. Why not call or "e" mail JAYCO to vertify that info and the actual order cut off date. Maybe, just maybe your dealer didn't get the order submitted in a timely manner. Not saying it wasn't a last minute decision, but the web-site doesn't list "dealer stock only" for that model.
Usually they stop production when they don't get enough orders.
PS: dalebra beat me to it..
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I agree with Grumpy..... Your not getting the truth or the whole story.
__________________
2015 Chevy Silverado 2500HD CC Duramax
2016 Eagle 323LKTS Java
Pull Rite SuperGlide #4100 Hitch w/Mor-Ryde Pin Box
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10-22-2016, 06:45 PM
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#5
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Senior Member
Join Date: Jul 2014
Location: Silver Spring, MD
Posts: 1,789
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#1, seems unlikely they stopped production. The Jayco website lists a 2017 model 26.5RLS. If they are no longer in production, they usually are marked "Dealer stock only". That means they no longer produce them and can only be found on a dealers lot, not ordered.
#2 Even if they did stop production, that doesn't mean you can't find a dealer stock if that is the right floor plan for you. I ordered my Jayco, but I would have settled for a dealer stock that wasn't 100% right if I couldn't have ordered. The Jayco quality, features, warranty, reputation and price were more important than ordering it exactly right (if I couldn't have ordered).
I agree with the others, contact Jayco directly, or perhaps try another dealer. Sounds unusual to me that Jayco would refuse to take your money for a product they have the ability to make and sell. I know the RV industry is doing pretty good right now, but it just seems unlikely.
Please report back if/when you find out more info.
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10-22-2016, 06:53 PM
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#6
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,088
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It is not showing up as available to order on RVones website.
https://www.rvone.com/albanyrv/rvs/F...eel/2/330#head
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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10-22-2016, 08:25 PM
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#7
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Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
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2 sides to every story!!
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2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos
Our Trip Journal
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10-22-2016, 08:51 PM
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#8
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Senior Member
Join Date: Jan 2011
Location: Arizona City
Posts: 10,127
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Go directly to Jayco to get the straight skinny. Something smells in Denmark.
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2018 Jayco Jayfeather 27 RL, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2020 Buick Encore Hers, Retired Air Force, now Retired.
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10-23-2016, 06:13 AM
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#9
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Senior Member
Join Date: May 2015
Location: Michigan
Posts: 940
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Quote:
Originally Posted by Crabman
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Not on Indiana RV Connections site either.
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2018 GMC Sierra 3500HD Denali 4WD LB SRW 6.6L Duramax
2017 Jayco Eagle 330RSTS
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10-23-2016, 06:24 AM
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#10
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,088
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Sometimes Jayco`s website is VERY SLOW to update.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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10-23-2016, 10:09 AM
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#11
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Junior Member
Join Date: Sep 2016
Location: Huntington
Posts: 5
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The sales manager at my dealership showed me a printed email of the models they are stopping and the HT 26.5 RLS was listed along with other Jayco models of which I was not familiar with. He also told me it was very unusual that a cutoff date was not announced first or at least honor the current orders already taken!! This is a large and reputable dealership with a large inventory of many different brands and types. I believe the 26.5 RLS was the only HT model being stopped....just my luck. Now I don't trust Jayco and have begun to explore KZ Durango 1500 series. What has really upset me is the fact my order laid for 6 weeks before they announced their decision.
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10-23-2016, 10:41 AM
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#12
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Senior Member
Join Date: May 2014
Location: North Western West Virginia
Posts: 671
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Something very fish there, have you talked to Jayco directly?
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The Logan's
2018 Jayco Alante 31v
Me, Dear Wife,
2 Bluetick Hounds
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1 Newfoundland / Black Lab Mix
1 Cairn Terrier
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10-23-2016, 10:45 AM
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#13
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,088
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Quote:
Originally Posted by Likes to tow
The sales manager at my dealership showed me a printed email of the models they are stopping and the HT 26.5 RLS was listed along with other Jayco models of which I was not familiar with. He also told me it was very unusual that a cutoff date was not announced first or at least honor the current orders already taken!! This is a large and reputable dealership with a large inventory of many different brands and types. I believe the 26.5 RLS was the only HT model being stopped....just my luck. Now I don't trust Jayco and have begun to explore KZ Durango 1500 series. What has really upset me is the fact my order laid for 6 weeks before they announced their decision.
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Well KZ is also a member of the Thor group just like Jayco. So you would still be patronizing the parent company. The sad fact is Thor and Forest River now control 83% of the RV market. Lack of competition is never a good thing.
https://www.thorindustries.com/get-t...the-companies/
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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10-23-2016, 11:59 AM
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#14
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Senior Member
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 2,051
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Quote:
Originally Posted by Crabman
Lack of competition is never a good thing.
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Exactly right! I suspect Thor looks at all of their manufacturers and which models sell best and at what profit margin. Jayco, instead of being a separate entity, is now just a cog in a giant wheel. I've seen this very thing in other industries.
__________________
Skip
2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
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10-23-2016, 12:49 PM
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#15
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Member
Join Date: May 2013
Location: Washington
Posts: 93
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Quote:
Originally Posted by Parcany
Go directly to Jayco to get the straight skinny. Something smells in Denmark.
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Hey...I was born in Denmark LOL
__________________
Crablad
Washington
2013 31.5 RLTS Eagle
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10-23-2016, 02:47 PM
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#16
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Senior Member
Join Date: Nov 2015
Posts: 1,036
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Quote:
Originally Posted by Crablad
Hey...I was born in Denmark LOL
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The smell has gone.
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