Originally Posted by jloco
I hope all goes well for you!
Thank you kindly jloco.
I think the members deserve a detailed report. It should confirm what many have already stated in this forum.
The Jayco business model, and to some extent, the dealers, is to profit from the uneducated. Pure and simple.
The tech was very good and he did as much as he could in the time given him to make the TT ready for delivery.
But, as everyone has stated, he walked me around the TT in about 30 minutes and he was done.
I thanked him and began my PDI from the checklist on this forum. I told him I would ask for him if I needed help. I took the exterior and my girlfriend took the interior. She was tough on them and was more critical than even I was. She did not know the background or how Jayco works. So, her surprise at the lack of quality was a great affirmation that was unbias.
I started on the roof. Wrinkles everywhere. Trash under the EPDM, etc.
Decals coming off, screws missing, latches not working well, etc. I am not going to do into detail but I came back with a full page of things wrong. My GF came back with about the same.
The service manger started making noises he wanted to charge me for the stall time and tried to give me an additional bill of $350. I pointed out to him that the tech was not there the whole time and that we would have been waiting on them because the Equalizer 14K hitch I ordered at the same time I placed my order somehow slipped through the cracks. I also pointed out that they did not do their job and I should not have to spend all this time if they had. I was a little more diplomatic about it and the service manager backed down. Needless, to say, I left the trailer so they could fix the things that they could without parts. Not sure what they will or will not do but their favorite expression is that any damage or poor quality is "acceptable". From nailing through the outside of a cabinet to wrinkles in the roof material.
Parts, that should be right down the street, take the dealer two weeks to procure. So, I will still be stuck with a long dealer service stay when I get back to Houston. I understood this from the discussions here so I was far more calm about it than I think a customer who had not participated on this forum.
Not sure if it will be ready to go today. Not sure what the dealer will do or not do before I pick it up. I have to assume far less than I would hope and it will be left for a dealer in Houston.
I have my factory tour today at Jayco at noon. I think my GF will be far more surprised than I will be at just how quickly these things are slapped together.
Now, do not get me wrong, all in all, they did a pretty good job. It is the lack of attention to detail and the mistakes\damage made due to the rushed manner in which the units are assembled. My biggest peeve is the nailing through the exterior of a cabinet instead of dados for the shelving. It is not acceptable to putty over the nail holes in any home construction yet it seems to be an "acceptable" method in the RV industry. Also, one of the valves on the heater is turned backwards, instead of a separate part number with a counter clockwise operation that faces out so it can be easily operated. Once again, it is all about reducing labor hours to maximize profit.
I can not imagine how long it would have taken to do the PDI if I had done everything on the list like removing cover plates and undercarriage barrier material to manually operate the slides and check for more water leaks. Also, if my GF had not taken the interior, we would have been there way past 7pm and we started at 9am. As it was, we wrapped up around 4, including some re-inspection with our list with the manager. I photo copied our punch list. The service manager asked where I got the PDI checklist I had and if he could have a copy. I gave it to him.
While I irritated them to no end, there was an underlying respect for my knowledge and thoroughness. I was sympathetic to the position they were put in by the mfg and how little time they are given to make things right.
Lastly, I did not get my pressurized leak test of the unit. They did not even have the equipment to do so. Somehow my request was lost in the process and they said they interpreted my request as a water leak test. Even though I was very specific when I made the request when placing my order. I will have it done here in Houston.
Let me know if you have any questions. I will update my report once I go back to the dealer and find out what they did or did not do on my punch list.
I hope this helps someone in the future.