Why dosen't Jayco chime in?

[Grumpy]

Originally Posted by Loboclone

Privately held Company, however they made enough to buy StarCraft, Enterga, and Open Road (highland Ridge). They don't report earnings just like Camping world.

Bought the assets, of Starcraft (1992) and Travel Supreme (2009) after they went bankrupt. Buying the bankruptcy assets is different than buying the company

They did however buy out Open Range which was only 7 yrs old 2 years ago.

I'd call it good business, not a customer service problem.

[Rock]

They read everything and I am sure is discussed by customer service and production at meetings. Jayco would be foolish not to.

[Murff]

I know of one company that runs their own forum. The complaints are unbelievable. A representative always responds fairly quickly but it starts with...

"...hello Rick, my name is Tasha and I have read your post. We need to take your problem offline, so I have sent you a private message where we can continue... "

Never ever see any followup from the company or the original poster. I figure, they buy him off to keep quiet or maybe take him out?

Murff

[Rock]

More than likely they take Em out. Way cheaper
Rock

[Mwade]

Hahaha

[apr1967]

Hmm. Jayco has a facebook presence. I can't imagine people would get more rowdy here.

Camping world has a presence, even its own sub forum on rv.net and they seem to be pretty helpful.

[CarlB]

When I was in the research phase I liked what I saw at the big RV show from Forest River. I found their user group forum and began asking questions and was very impressed with the actual product manager of the Class C lineup participating in the forum. He was very responsive and dealt with many issues. Ultimately I wound up going with a jayco GreyHawk 31fs versus the Forest River variant. Would I like to see them here and acknowledging that they are working to fix some of the issues, yes. Does it matter to me, meh as I am about to roll off of the factory warranty(mileage) anyway.

[LBL 1206]

there is no reason for RV manufacturers to respond to these forums to only set themselves up for bashing. a angry consumer seldom hears what they want too hear. for each unhappy Jayco consumer, Jayco has probably sold 12 new units today. for every unhappy Jayco owner that states they will never buy another Jayco, Jayco has probably sold 12 new units today...this applies across the board to all RV and automotive manufacturers....only until consumers stop buying in large number will they change....maybe! a few whining doesn't get it done! loss of $$$$ speaks very loud!

[spud]

Bennington Pontoon company is involved with their forum and it's awesome!!!

They offer advice and answer specific complaints!!

[dewey02]

Most people that have had problems with their Jayco's and have contacted the factory (not necessarily a dealer) seem to report a good response.

Dealing one on one with people in a private setting is a much better way of doing business and solving the real problems. As some others have said, there is a well known company that sponsors a bunch of RV forums that are all tied together. For good or bad, they are constantly being bashed on those forums. There are some very angry people on those forums. I think Jayco has the right approach, and I would very much expect that they read this forum on a daily basis to track what's going on.

[jloco]

When I mentioned this forum to a Jayco exec that I met at an RV show, he said they do not monitor this forum. I agree with them. Problems should be handled on an individual basis. They don't need to monitor a forum to understand where the problems lie. One on one complaints, dealer feedback and the types of warranty issues they're seeing provide them with plenty of data on what's going on out there with their products. I don't see the benefit to them. It just opens a big can of worms and a social media nightmare. Problems should be vented directly to Jayco and their dealer network. IMO

[Rock]

They monitor this forum, they just stay in the dark and I have no problem with that. I have called them twice and have gotten good responses from them. Jayco really does seem to care it is that some dealers are nothing but bottom line shark feeders. And Jayco needs to deal with them
Rock

[Motojavaphil]

Jayco is large with a lot of product out there. I imagine coming on this forum would be difficult but not completely negative. Buying a Jayco should be buying into not only the product but also a family of Jayco owners around a proud company. Then again Jayco is just too large but the human touch does make for loyalty. If I were Jayco I definitely would be monitoring this forum and other forums to keep a pulse on the market.

[bogadel]

I was wondering if Jayco in fact did monitor this forum so I did a seach and found this thread. Very interesting comments and much I agree with, but it sure would be nice to have someone online that would take a comment about a product problem and report back that this was or was not fixable or changed. I belonged to the Forest River Forum for the last 8 years or so, and I was impressed that a Forest River rep came online now and again to address a particular problem. He or she may have monitored but once in awhile they would show up. I for one was interested in a Wildcat RV and had some questions. A Factory rep answered my questions and even sent me the new model layout, as they were in the start of a model change. I ended up not buying the wildcat as I was not happy with the way the slide out worked with the cable system. Just looked like a problem waiting to happen.
Bottom line is I think it would be great to have a day that a factory rep came onboard to answer questions, not to hear a bunch of groaning or worse. Just my opinion.

[ALJO]

I'm sure Jayco is aware of this forum and has a rep. take note of things. The RV demand is very high and they go through the manufacturing process in a hurry. Who's is paying now..........the customer. But who's paying in the end...........the RV industry.
People can take C R A P so long till they are not buying anymore. It is not only at the low end but also at the high end RV's. People who complain the hardest are the ones who have to go to the dealer for repairs.

[wallacemf]

Many of the major truck forums have reps from their social media teams active every day on the forum. In many cases they are able to help. No reason the RV manufacturers can't do the same. It shows initiative and proactivity on their part.

[redsnapper]

Hello out there Jayco.......

Please.....for the love of Gawd.......use a better "jack knife" sofa!!!

[NC Roamer]

Originally Posted by redsnapper

Hello out there Jayco.......

Please.....for the love of Gawd.......use a better "jack knife" sofa!!!

+2 (DW and I both)

[norty1]

Some rv manufacturers sponsor sites. This one has nothing to do with Jayco directly. We have our own rules.

I belonged to a privately owned manufacturer brand specific RV forum years ago that was allowing members to constantly criticizing the manufacturer of the brand
camper the forum was about.

The forum was shut down by a legal threat from the manufacturer. I would not want that to happen here.

[Ultratravler]

I would think if Jayco followed this forum they would have quite using Schwintek slides years ago. Just my thinking.

Dave