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07-18-2017, 05:54 PM
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#1
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Senior Member
Join Date: Mar 2015
Location: State of Confusion
Posts: 5,014
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Wish Me Luck (Soft Floor on White Hawk)
About half way through our trip to Massachusetts last month, SWMBO(*) noticed a "soft spot" in the floor in front of the stove in our White Hawk. As other threads have discussed here on the JOF, this is not uncommon. The spot under the floor covering is where two sheets of plywood butt up against each other and one of those pieces of plywood is no longer flat and is lifting the linoleum.
We made an appointment with the dealer and hope with his help, Jayco may be nice enough to do what they have done with some other members on this forum by extending some "goodwill assistance" to a rig that is a few months past the 2 year warranty.
We have our fingers crossed!
Murff
(*) She Who Must Be Obeyed
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Murff
2015 White Hawk 20MRB (It's last year)
2017 F150 2.7 Eco Boost 3.73 Gears
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07-18-2017, 06:14 PM
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#2
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Senior Member
Join Date: Feb 2014
Location: MD
Posts: 3,856
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Good luck!
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2017 JayFlight 28BHBE
2014 JayFlight Swift 264BH (Sold)
2007 GMC 2500 Sierra Classic Crew Cab LBZ Duramax / 6spd Allison
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07-19-2017, 09:13 AM
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#3
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Senior Member
Join Date: Mar 2015
Location: State of Confusion
Posts: 5,014
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Thanks, SouthCo!
Murff
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Murff
2015 White Hawk 20MRB (It's last year)
2017 F150 2.7 Eco Boost 3.73 Gears
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07-20-2017, 09:51 PM
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#4
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Senior Member
Join Date: Mar 2015
Location: State of Confusion
Posts: 5,014
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Got a call from the service manager today regarding the floor. It is not a repair they can do from the underside of the trailer. He said they will have to cut the flooring to do the repair.
A little anxious on this type of fix. Any of you had this done to your rig? How did it turn out?
Thanks in advance.
Murff
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Murff
2015 White Hawk 20MRB (It's last year)
2017 F150 2.7 Eco Boost 3.73 Gears
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07-21-2017, 05:35 AM
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#5
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Senior Member
Join Date: Nov 2014
Location: New Hampshire
Posts: 609
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Murff it doesn't sound like a repair is *technically* needed....sorta in the same boat as cosmetic surgery, no?
Yeah it's "soft," no one would argue that. Yeah it's kinda disconcerting.
But would the "fix" cause more costly problems than it would correct?
Personally my opinion: I'd live with it and just enjoy the camper. Until you guys see linoleum cracking, I'd put your money into something else.
Craig Bailey
New Hampshire
Jayflight 32 BHDS
Chevy 2500HD CC
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Craig T. Bailey
Hudson, NH
2015 Jayflight 32BHDS
2018 Chevy 3500HD Crew 4x4 Duramax
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07-26-2017, 12:50 PM
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#6
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Senior Member
Join Date: Mar 2015
Location: State of Confusion
Posts: 5,014
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A BIG HOO-RAY to Jayco!!!!
I just got a call from my Jayco Dealer Service Manager and he told Jayco is covering the repair to our White Hawk floor!
Who says Jayco's Goodwill Assistance is dead?
A big THANK YOU to Jayco!!!
Murff
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Murff
2015 White Hawk 20MRB (It's last year)
2017 F150 2.7 Eco Boost 3.73 Gears
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07-26-2017, 01:08 PM
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#7
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Senior Member
Join Date: Mar 2015
Location: Abingdon
Posts: 6,177
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Quote:
Originally Posted by Murff
A BIG HOO-RAY to Jayco!!!!
I just got a call from my Jayco Dealer Service Manager and he told Jayco is covering the repair to our White Hawk floor!
Who says Jayco's Goodwill Assistance is dead?
A big THANK YOU to Jayco!!!
Murff
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Nice! Glad it worked out!
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2013 Jayco Eagle 328 RLTS
2021 Keystone Montana 3121RL
2013 F350 6.7L 4x4 CCLB
W/Air Lift air bags (front & rear)
Equal-I-Zer™ WDH & B&W Companion
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07-26-2017, 01:20 PM
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#8
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Senior Member
Join Date: Aug 2015
Location: Albany, OR
Posts: 692
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That's good news! Despite all the bashing on these forums, I have found Jayco (the company, not the dealerships) to be pretty easy to deal with.
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2015 Jayco 27RLS
2015 Ford F250 6.7PSD
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07-26-2017, 02:33 PM
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#9
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Senior Member
Join Date: Jun 2015
Location: Walpole, NH
Posts: 367
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Great news. It's good to hear the good news.
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TV 2013 RAM 1500 4x4 Tradesman W/5.7L Hemi 6spd auto w/3.55 rears
TT 2009 Jayco Jayflight G2 29BHS
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07-26-2017, 03:02 PM
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#10
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,106
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Quote:
Originally Posted by DanNJanice
That's good news! Despite all the bashing on these forums, I have found Jayco (the company, not the dealerships) to be pretty easy to deal with.
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X-2, but there are many dealerships who are "customer oriented".
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07-26-2017, 06:08 PM
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#11
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Senior Member
Join Date: Mar 2015
Location: State of Confusion
Posts: 5,014
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I should mention the Dealer is Blade RV in Mount Vernon Washington. They have nothing short of great the last 2+ years that we have been dealing with them!
Murff
__________________
Murff
2015 White Hawk 20MRB (It's last year)
2017 F150 2.7 Eco Boost 3.73 Gears
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07-26-2017, 07:15 PM
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#12
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Senior Member
Join Date: Feb 2014
Location: MD
Posts: 3,856
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Quote:
Originally Posted by Murff
I should mention the Dealer is Blade RV in Mount Vernon Washington. They have nothing short of great the last 2+ years that we have been dealing with them!
Murff
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I see my good luck wish worked lol! That's awesome! Glad to here Jayco and your dealer came through for you...
__________________
2017 JayFlight 28BHBE
2014 JayFlight Swift 264BH (Sold)
2007 GMC 2500 Sierra Classic Crew Cab LBZ Duramax / 6spd Allison
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07-26-2017, 11:38 PM
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#13
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Senior Member
Join Date: Mar 2015
Location: State of Confusion
Posts: 5,014
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Thanks all. The service manager was concerned about the remainder of the camping season and suggested putting the repair off until late September. That will work for us.
So nice to post a positive here on the JOF!
Murff
__________________
Murff
2015 White Hawk 20MRB (It's last year)
2017 F150 2.7 Eco Boost 3.73 Gears
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07-27-2017, 06:28 AM
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#14
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Site Team
Join Date: Apr 2012
Location: Newark, NY
Posts: 15,929
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Glad to hear it'll work out. That must be a huge relief off your mind. Let us all know how it works out in the fall.
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Moderator
Think you're too old to cry or swear out loud...walk into your hitch in the dark.
2012 Jay Flight 19RD
2016 Ford F150 XLT 2X4 SC 3.5L Eco Max Tow
2010 Tundra TRD DBL Cab (Traded)
2 new fluffy Corgis, Bayley and Stanley
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