Well I have 3 stints at the age of 39 after having a plaque rupture which they call the "widow maker". Thanks to the best EMT's ever they kept me alive for just enough time for the hospital to do there work. Miracles happen everyday and I'm living proof. Your right not all sales people are bad they just have a bad rap cause of people like the ones I dealt with. I was in sales for 10 years and I know the feeling of wanting to make a sale so I can put food on the table but my integrity is too strong to lead someone down a path that, if I know is not good without telling them my professional opinion...then after that I left the decision up to the consumer. What I learned in sales is that there are sales people who don't know anything and ones that actually care and are professionals at what they do so they can give good advice and if you don't know the answer you find it, not give somone a line of crap so that you put someone in harms way, no matter what the person is selling. But in the end I wish I would of came across this forum before I made my purchase. Although I have unique story of a horrible buying experience, it led to where I am today with an awesome WH and a great truck. Maybe if all this didn't happen I would of bought a pop up trailer wishing I had something bigger when I see all the people enjoying there home on wheels. FYI - nothing against all those who own a pop up trailer cause my friend and cousin have one and they love theirs. But how dare a person put my family in danger when I call the sales manager in tears the next day after brining my trailer home in a car that I had to white knuckle all the way home to find out from everyone but him that I made a mistake. Then they completely shunned me when I showed up with my trailer in a new truck to pay them $600 to install a topper on my slide. I walked by the sales guy and he wouldn't even make eye contact with me and the sales manager didn't even show his face
. Also when I pulled up to the service department the service manager who knew nothing of my problems cause I never said a word to him about my situation came out and greeted me with "your Tahoe is rated at 7200lbs and he pointed at the yellow sticker telling me it only weighs 6113lbs". So word got around that they screwed up and tried to defend it even though I never even got all mad about it to them personally. I asked the service manager after he said that "would you load up your family and the trailer and pull it back and forth over mountain passes?" He didn't say a single word to me cause he knew just like everyone there all the way to the guy who did my PDI. So from reviews that I read after the sale have been similar to mine shows that the dealership has a an integrity problem and bad leadership. I wrote a bad review cause if my experience and now they won't help me at all. And after all what happened to me I still called them to ask for help cause my USB plug broke they said they were busy but I could swing by and drop it off and it would take two weeks before I would get it back over a PLUG. I ended up calling another RV place but they said they couldn't help me cause they didn't deal with Jayco but they referred me to Blade RV. So I called them and they said easy fix you don't even have to bring the trailer in just swing by and pick up the plug if you want to do the install yourself to save me the trouble of hooking up and driving 45 mins to there shop. That is good service! I didn't even buy the trailer there and they are willing to help without a bunch of attitudes and ego. I'm just glad there was another place I could go cause there are only 2 Jayco dealers in Western WA.
Happy trails and by no means this was ever meant to dog on sales people in general. RV Supercenter is trained to not care cause it flows from the sale all the way through there service department which leads me to believe there is bad leadership. I run a company and if we did business like that we would be out of business or eventually develop a bad reputation which this place is doing for them and the Jayco name.
The purpose of this post is to help bring awareness to the people who have never bought a TT and for those who live in Western WA who are thinking of buying a Jayco product to be aware cause we only have 2 choices of dealerships on this side of the mountains.
May the Jayco family trailer on to wonderful memories and amazing scenery cause there is so much to see and places I want to be...journey on