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Old 09-04-2016, 03:48 PM   #11
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They make you sign a paper that you take responsibility for the setup, how about them signing a paper with you that they also take responsibility selling it to you knowing your tow vehicle capability.
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Old 09-04-2016, 04:51 PM   #12
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Welcome and congrats on the new rig!!!

As mentioned, a lot of salespeople either don't have a clue or just don't care in regards to making sure the tv and tt are a good match. And so you know, it isn't just that Jayco dealer. It is possibly at any car or trailer dealer.

Enjoy the rig!!!
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Old 09-04-2016, 05:08 PM   #13
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Yup in the end I can't complain with the set up I have now and the stress is gone. My family and I have been making great memories all summer long!
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Old 09-04-2016, 08:09 PM   #14
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Wow! A least you did the right thing and bought a better tow vehicle. My neighbor almost went through the same thing but he came over and started asking about tow vehicles. Got him set up pretty nice. Unfortunately these salesmen just try making a sale. Don't feel too bad your not the only one this has happened too. Enjoy your new rig!
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Old 09-04-2016, 09:45 PM   #15
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We are such a litigious society today. But sometimes there are good reasons for courts.
I can't help feeling that sooner or later someone is going to die or be seriously injured leaving a dealership with a seriously underrated tow vehicle. And a personal injury attorney is going to take that dealer for a huge award no matter what the customer signed- because the dealership was representing itself as the "experts " and knew the customer was clueless.
And once that happens once, the insurance companies that underwrite RV dealers are going to drop all kinds of paperwork and training requirements on dealers. And it can't happen too soon. It's just sad that some family will get hurt or die in the process.


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Old 09-04-2016, 09:46 PM   #16
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Wow. That is quite the story. I'm sorry you had to go through this. At least you now have a vehicle that can safely tow your new WH.

I consider myself lucky that I am a bit of a research freak because I stumbled upon this site and did alot of reading about towing and capacities. It really helped us to stay away from the "I'll tell you whatever I need to in order to get you to buy" salespeople.
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Old 09-05-2016, 12:13 AM   #17
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I'm so sorry that you had to learn this the hard way and didn't have a truly consultative selling experience. I agree that dealership and sales rep should be ashamed of themselves. In a world with record setting RV sales figures every quarter they aren't hard to sell, so it shouldn't be necessary to mislead a buyer.

But for everyone to condem sales people as a whole is total BS.

I'm a Sales Director for a medical devices and capital equipment OEM. Before becoming the sales leader, I sold vascular stints and image guided therapy products. I have been in the Cath Lab for hundreds of cases. I have made a great living as a sales rep --- NOT ONE TIME did I ever not have the same goal as the doctors. We all wanted that patient to get up and resume life. Everyone in that OR or Cath Lab had incomes dependent on the procedure or number of proceedures performed, but never did that interfere with what therapy and treatment was prescribed.

Saying ones income being dependent on what they sell is a conflict of interest isn't always the case. Nothing proves that more than Medicine.
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Old 09-05-2016, 01:28 AM   #18
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Well I have 3 stints at the age of 39 after having a plaque rupture which they call the "widow maker". Thanks to the best EMT's ever they kept me alive for just enough time for the hospital to do there work. Miracles happen everyday and I'm living proof. Your right not all sales people are bad they just have a bad rap cause of people like the ones I dealt with. I was in sales for 10 years and I know the feeling of wanting to make a sale so I can put food on the table but my integrity is too strong to lead someone down a path that, if I know is not good without telling them my professional opinion...then after that I left the decision up to the consumer. What I learned in sales is that there are sales people who don't know anything and ones that actually care and are professionals at what they do so they can give good advice and if you don't know the answer you find it, not give somone a line of crap so that you put someone in harms way, no matter what the person is selling. But in the end I wish I would of came across this forum before I made my purchase. Although I have unique story of a horrible buying experience, it led to where I am today with an awesome WH and a great truck. Maybe if all this didn't happen I would of bought a pop up trailer wishing I had something bigger when I see all the people enjoying there home on wheels. FYI - nothing against all those who own a pop up trailer cause my friend and cousin have one and they love theirs. But how dare a person put my family in danger when I call the sales manager in tears the next day after brining my trailer home in a car that I had to white knuckle all the way home to find out from everyone but him that I made a mistake. Then they completely shunned me when I showed up with my trailer in a new truck to pay them $600 to install a topper on my slide. I walked by the sales guy and he wouldn't even make eye contact with me and the sales manager didn't even show his face . Also when I pulled up to the service department the service manager who knew nothing of my problems cause I never said a word to him about my situation came out and greeted me with "your Tahoe is rated at 7200lbs and he pointed at the yellow sticker telling me it only weighs 6113lbs". So word got around that they screwed up and tried to defend it even though I never even got all mad about it to them personally. I asked the service manager after he said that "would you load up your family and the trailer and pull it back and forth over mountain passes?" He didn't say a single word to me cause he knew just like everyone there all the way to the guy who did my PDI. So from reviews that I read after the sale have been similar to mine shows that the dealership has a an integrity problem and bad leadership. I wrote a bad review cause if my experience and now they won't help me at all. And after all what happened to me I still called them to ask for help cause my USB plug broke they said they were busy but I could swing by and drop it off and it would take two weeks before I would get it back over a PLUG. I ended up calling another RV place but they said they couldn't help me cause they didn't deal with Jayco but they referred me to Blade RV. So I called them and they said easy fix you don't even have to bring the trailer in just swing by and pick up the plug if you want to do the install yourself to save me the trouble of hooking up and driving 45 mins to there shop. That is good service! I didn't even buy the trailer there and they are willing to help without a bunch of attitudes and ego. I'm just glad there was another place I could go cause there are only 2 Jayco dealers in Western WA.

Happy trails and by no means this was ever meant to dog on sales people in general. RV Supercenter is trained to not care cause it flows from the sale all the way through there service department which leads me to believe there is bad leadership. I run a company and if we did business like that we would be out of business or eventually develop a bad reputation which this place is doing for them and the Jayco name.

The purpose of this post is to help bring awareness to the people who have never bought a TT and for those who live in Western WA who are thinking of buying a Jayco product to be aware cause we only have 2 choices of dealerships on this side of the mountains.

May the Jayco family trailer on to wonderful memories and amazing scenery cause there is so much to see and places I want to be...journey on
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Old 09-05-2016, 03:50 AM   #19
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Quote:
Originally Posted by clubhouse View Post
I'm so sorry that you had to learn this the hard way and didn't have a truly consultative selling experience. I agree that dealership and sales rep should be ashamed of themselves. In a world with record setting RV sales figures every quarter they aren't hard to sell, so it shouldn't be necessary to mislead a buyer.

But for everyone to condem sales people as a whole is total BS.

I'm a Sales Director for a medical devices and capital equipment OEM. Before becoming the sales leader, I sold vascular stints and image guided therapy products. I have been in the Cath Lab for hundreds of cases. I have made a great living as a sales rep --- NOT ONE TIME did I ever not have the same goal as the doctors. We all wanted that patient to get up and resume life. Everyone in that OR or Cath Lab had incomes dependent on the procedure or number of proceedures performed, but never did that interfere with what therapy and treatment was prescribed.

Saying ones income being dependent on what they sell is a conflict of interest isn't always the case. Nothing proves that more than Medicine.
Sorry, but my experiences with ignorant or unscrupulous sales people has given me plenty of cause to never trust them. You may be honest and know your products but the majority I have dealt with were not and did not. I trust a salespeople as far as I can throw them (I'm in my upper 60s and handicapped, to give you an idea how far I can throw them).
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Old 09-05-2016, 07:35 AM   #20
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Quote:
Originally Posted by clubhouse View Post
I'm so sorry that you had to learn this the hard way and didn't have a truly consultative selling experience. I agree that dealership and sales rep should be ashamed of themselves. In a world with record setting RV sales figures every quarter they aren't hard to sell, so it shouldn't be necessary to mislead a buyer.

But for everyone to condem sales people as a whole is total BS.

I'm a Sales Director for a medical devices and capital equipment OEM. Before becoming the sales leader, I sold vascular stints and image guided therapy products. I have been in the Cath Lab for hundreds of cases. I have made a great living as a sales rep --- NOT ONE TIME did I ever not have the same goal as the doctors. We all wanted that patient to get up and resume life. Everyone in that OR or Cath Lab had incomes dependent on the procedure or number of proceedures performed, but never did that interfere with what therapy and treatment was prescribed.

Saying ones income being dependent on what they sell is a conflict of interest isn't always the case. Nothing proves that more than Medicine.
There is a huge difference between a salesman selling a specific medical product to doctors and the car / rv sales force.

Unfortunately, there are many in this field that live up to the "Sleazy used car salesman" stereotype. They prey on the uniformed and unprepared population. There is even training that teaches them how to capitalize on a buyers inexperience. The blame needs to be shared to some degree because as a consumer, you should educate yourself prior to entering a car or RV dealership knowing it's a shark tank and you are the chum...
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