Hello to you! Congratulations on the new North Point.
Not sure what is involved when you said "... so many issues with a new unit compared to the used units ...". In any event, between Jayco's warranty and this forum hopefully all will be squared away soon.
Sherm & Terry w/rescues Steve (std Poodle) & Eydie (min Schnauzer)
2015 Jay Flight 27RLS (Camped: 102 nights 2015, 90 nights 2016)
2006 Ford F350 6.0 PSD, Lariat, 4WD, CC, LB, SRW, auto., Camper pkg.