Howdy Gary and Diane,
I can't help you with your question about the Eagles. I am surprised to hear of the lack of response from Jayco. One of the reasons I chose a Jayco was because of all the fantastic reviews of their customer service. When I bought my used fiver, it didn't have an owner's manual. One email to Jayco, and they emailed me one, as per my request.
Perhaps you should give them another try. I would recommend emailing them, or calling them again. Couldn't hurt to try again. Email and other contact info can be found at this address: http://www.jayco.com/php/about/contact.us.php
I hope this helps. Please let us know if it does or doesn't.