Originally Posted by Bassdogs
Why is it that the "site team" people won't come down off their high horses and take a more conciliatory approach to explaining all this.
A few years ago The Jayco owners forum changed ownership. A small company called Social Knowledge LLC took over management of the site. Social Knowledge is a company based in the USA - Texas actually.
The day to day running of the board is handled by VOLUNTEERS who you see posting - the site team. They are also Jayco owners and avid campers.
If you hit the contact link at the bottom of the page you likely reached our help desk - it's generally used for technical support like password resets and username changes. That support system generates automated receipt of your message and I think this must be what you're referring to. Typically you get an answer form a real live person (also in the USA) within a day.
Mail is sent via a commercial mail provider and you can see this reflected in the mail headers - no secrets.. This is just the way we manage mail. You are not obliged to click on any links - entirely your choice. we work hard to be responsive to member needs and personal info is not sold, rented or loaned out to advertisers.
When you use the contact link, you are communicating via e-mail. We respond via e-mail and this is particularly helpful for those who have gotten locked out of their accounts or are having trouble registering. They cannot use Private messaging if they cannot access their accounts. If you have specific concerns or questions please feel free to send me a Pm and I'll try to help.