I have called and emailed Jayco many times since purchasing my Jayco 5er, and they have always replied very quickly and accurately. They have sent me schematics, diagrams, and numerous specific answers to questions. Sometimes they are busy, and it takes a few days to find the answer, but I have confidence that they will respond as quickly as possible. Sorry you didn't get your response sooner, but sometimes patience is necessary. JMHO
2003 Ford F-350 V-10 Crew Cab 4WD Long Bed
2004 Jayco Designer Medallion 29 RLTS 5th wheel
Bill, Gayle, and Mindi (dachshund)
Retired at last !
Nothing is foolproof to a sufficiently talented fool.