Jayco RV Owners Forum

Thread Tools Display Modes
Old 03-26-2011, 01:00 PM   #1
Senior Member
SmokerBill's Avatar
Join Date: Sep 2010
Location: PNW
Posts: 2,686
Harper CamperLand, Great Bend, KS, Great Service

I picked up my trailer today from the dealer service department, and the treatment I received was so good I feel like they deserve a few good words here. And I'm no way affiliated with the company. I'm just a happy customer.

I towed my 26BH about 10,000 miles from November to March, and had a list of several problems I hoped would be covered by the Jayco warranty when my trip was over.

The problems included:

1. -- The dinette table top cracked

2. -- Wear on the weight distribution hitch head (the holes that the spring bars go through were wearing)

3. -- Strings on two of the day/night shades broke

4. -- The blind behind the kitchen sink wouldn't stay in the up position

5. -- The fresh water tanks didn't fill properly

6. -- The stereo system speakers weren't working correctly

It took them two weeks to correct all the problems since parts were ordered, but everything was fixed, with no hassle at all. I was half expecting them to try to get out of fixing some of the problems, but they happily repaired or replaced every issue I had.

When I picked it up today, the service manager, Jerry, got a ladder out and showed me what to look for when checking the sealant on the roof, and explained how to maintain it. Then he took the time to explain how to check the rest of the sealed areas so I could prevent leaks before they happened.

And right before I left I remembered one more problem (the rubber channel strip that covers the screw in the door frame kept popping out). Right away, he got one of the techs to come out and put a few screws in the rubber to hold it in place. The tech said there was a service memo on that fix, so it's a problem Jayco is aware of.

And as I was getting ready to leave, I started to check my trailer lights, and Jerry came right out and stood behind the trailer to make sure they were working right, which they were.

Anyway, the service was so good I feel like the least I can do is tell you all about the good experience I had with the Harper Camperland service department.

Have a good one,

2011 Dodge Ram 1500 HEMI Quad Cab
2011 Jay Flight 26BH
SmokerBill is offline   Reply With Quote
Old 03-26-2011, 02:11 PM   #2
Site Team
Crabman's Avatar
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 13,894
I like to hear about good service experiences. We hear so much about the bad ones. -Lee


2004 Chevy 2500HD Crew Cab 6.0l, 4.10r

2010 Jayco Jayflight 28BHS
Reese Strait Line with Dual Cam
P3 Brk controller
Crabman is offline   Reply With Quote
Old 03-27-2011, 12:30 AM   #3
Senior Member
Join Date: Dec 2010
Location: North Idaho/Arizona
Posts: 5,274
There are a lot of good dealers out there and we seldom hear about them. Good post.
2011 Eagle 330RLTS with just about every option.
Dodge SRW 1 ton Cummins powered.

I was born with nothing and I still have most of it left.
clutch is offline   Reply With Quote

« Oil | Canoe ride »
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 08:48 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.