Poor customer service - Campground Experience
Started a two night camp at Golden Ears provincial park today. Kids playing in the forest, nice dinner with friends and family. Then the chaos...kids stumbled on to a yellow jacket nest in a log. Kids were stung parents were stung rushing to get kids. 2 kids and 2 adults, including myself received multiple stings. Wasps followed us into the trailer when we brought the kids in...one more sting. Kids were done. I went to the camp booth to request a refund for the following day and explained why. The staff member started to refuse, didn't appear to care that we had a wasp nest in our campsite. Or that kids were stung multiple times. It's not their fault we were stung, and I wasn't asking for today's money back. It wasn't till another staff member over heard us talking and told the staff i wad talking to that we requesting the refund for the next day and not today. She was still very rude but refunded our next day fee. All the other staff I dealt with we're very pleasant and professional, including the staff member that came to spray the wasps and in turn was also stung. Still it is the one rude staff that I will remember this day. Now I'm sitting back trying to figure a way to stop the burning in my legs...at least the children were able to fall asleep.
2008 Jayco Jay Feather Sport Ultra Lite 197
2005 Dodge Durango V8