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08-05-2016, 08:09 PM
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#201
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Senior Member
Join Date: Aug 2012
Location: Kalamazoo
Posts: 769
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Quote:
Originally Posted by Arniesports60
I wanted to share with you an email I received from
Jayco's Service Manager regarding the Merger -
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Good morning,
We are excited about the purchase and the opportunities it brings.
Thor believes in what we do and how we do it.
Sincerely,
Roger Johnson
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That's pretty funny. There isn't a Roger Johnson in the service department at Jayco.
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2019 Jayco 26BHX Eagle HTX Fifth Wheel
2018 Chevrolet Silverado Double Cab 2500HD 4X4 6.0L 4.10 axle
Reese 16K Round Tube Slider Hitch
HD Trailering Package with Integrated Brake Controller
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08-05-2016, 09:00 PM
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#202
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Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
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Quote:
Originally Posted by Camping Couple
That's pretty funny. There isn't a Roger Johnson in the service department at Jayco.
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And your source??
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08-05-2016, 09:30 PM
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#203
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Senior Member
Join Date: Mar 2015
Location: Prescott Valley
Posts: 179
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Roger j
Roger is the service manager for the precept line
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08-05-2016, 09:53 PM
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#204
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Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
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Quote:
Originally Posted by Arniesports60
Roger is the service manager for the precept line
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Thanks....maybe Camping Couple will get a clue.
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08-06-2016, 06:08 AM
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#205
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Senior Member
Join Date: Aug 2012
Location: Kalamazoo
Posts: 769
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Quote:
Originally Posted by Larry G.
Thanks....maybe Camping Couple will get a clue.
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I do have a clue, no need for sarcasm Larry. A friend of mine works in the service department at Jayco. He's never heard of him and he has worked there for many years. There isn't separate service departments for each line. There is only 1 service department. That's my source Larry.
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2019 Jayco 26BHX Eagle HTX Fifth Wheel
2018 Chevrolet Silverado Double Cab 2500HD 4X4 6.0L 4.10 axle
Reese 16K Round Tube Slider Hitch
HD Trailering Package with Integrated Brake Controller
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08-06-2016, 06:26 AM
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#206
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Senior Member
Join Date: Jun 2012
Location: Southern Indiana
Posts: 1,326
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Quote:
Originally Posted by Camping Couple
I do have a clue, no need for sarcasm Larry. A friend of mine works in the service department at Jayco. He's never heard of him and he has worked there for many years. There isn't separate service departments for each line. There is only 1 service department. That's my source Larry.
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Yes, we must keep our "Well Behaved Members" rating....
http://www.jaycoowners.com/forums/f2...ers-38154.html
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2017 Some Other Brand (SOB)
2013 Jayco Jay Feather X23B (She Gone)
2014 Ford Expedition
Gerard
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08-06-2016, 06:43 AM
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#207
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,096
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Quote:
Originally Posted by Camping Couple
I do have a clue, no need for sarcasm Larry. A friend of mine works in the service department at Jayco. He's never heard of him and he has worked there for many years. There isn't separate service departments for each line. There is only 1 service department. That's my source Larry.
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Well your freind is very wrong. Each division has their own warranty/service reps and they are in different buildings. I definitely know that the service rep I dealt with in towables moved to the motorized group. How do I know, that person sent me an "e" mail saying so and giving me a new contact name.
The repairs are done in one building, except ENTEGRA, who's service building is at the end of the road.
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08-06-2016, 06:58 AM
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#208
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Senior Member
Join Date: Aug 2012
Location: Kalamazoo
Posts: 769
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Quote:
Originally Posted by Grumpy
Well your freind is very wrong. Each division has their own warranty/service reps and they are in different buildings. I definitely know that the service rep I dealt with in towables moved to the motorized group. How do I know, that person sent me an "e" mail saying so and giving me a new contact name.
The repairs are done in one building, except ENTEGRA, who's service building is at the end of the road.
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Ok I'm wrong.... I've been to the factory many times. So when someone says I don't have a clue, I'm not going to just sit there and not defend myself. Let's be clear. Originally I was commenting on the fact who the service manager was. He is not the service manager. Read the post.
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2019 Jayco 26BHX Eagle HTX Fifth Wheel
2018 Chevrolet Silverado Double Cab 2500HD 4X4 6.0L 4.10 axle
Reese 16K Round Tube Slider Hitch
HD Trailering Package with Integrated Brake Controller
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08-06-2016, 07:43 AM
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#209
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,096
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Quote:
Originally Posted by Camping Couple
Ok I'm wrong.... I've been to the factory many times. So when someone says I don't have a clue, I'm not going to just sit there and not defend myself. Let's be clear. Originally I was commenting on the fact who the service manager was. He is not the service manager. Read the post.
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Arniesports60 clarified who Roger was and what line he handled, so how can you say that is not Roger's official title?
It's just like Celina is the Customer Service Manager for Towables and Joyce is the Customer Service Manager for Motorized. Celina"s office is the service/parts building on Bontrager Drive and Joyce's office is in the ENTEGRA building at the end of Bontrager Dr. I guarantee you everybody doesn't know every person in each division.
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08-06-2016, 08:28 AM
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#210
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Senior Member
Join Date: May 2016
Location: Southwest Wyoming
Posts: 453
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I think positively and say that a really good product will become even better. We are thrilled with our Melbourne purchase, literally made just days before the acquisition by Thor. Two cliches: what's done is done, and only time will tell.
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1980 Shasta 21; 1981 Coleman Tent Trailer
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08-06-2016, 09:26 AM
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#211
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Senior Member
Join Date: Aug 2012
Location: Kalamazoo
Posts: 769
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Quote:
Originally Posted by Grumpy
Arniesports60 clarified who Roger was and what line he handled, so how can you say that is not Roger's official title?
It's just like Celina is the Customer Service Manager for Towables and Joyce is the Customer Service Manager for Motorized. Celina"s office is the service/parts building on Bontrager Drive and Joyce's office is in the ENTEGRA building at the end of Bontrager Dr. I guarantee you everybody doesn't know every person in each division.
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Grumpy. I just read his post. It says nothing about a line or CUSTOMER service. Unless I missed it, It says SERViCE manager. When I see that I think REPAIR SERVICE. Look at my original quote. That's where my friend works. I'm done with this conversation.
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2019 Jayco 26BHX Eagle HTX Fifth Wheel
2018 Chevrolet Silverado Double Cab 2500HD 4X4 6.0L 4.10 axle
Reese 16K Round Tube Slider Hitch
HD Trailering Package with Integrated Brake Controller
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08-06-2016, 10:21 AM
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#212
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Site Team
Join Date: Nov 2010
Location: Fayette Ridges of PA, USA
Posts: 5,252
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In light of Jayco's business transaction with Thor, I would think Jayco has been inundated with hundreds, if not thousands of snail mail and emails. I wouldn't be surprised if they have the janitor making replies to help keep up with the volume. The important thing here is that the reply came from a bonafide Jayco employee. I'm sure the service department by itself, lacks the wherewithal to deal with the volume of correspondence being received.
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TV: 2009 GMC Sierra 2500HD | Crew Cab | Std. Box | 4WD | Duramax/Allison
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PREVIOUS: 1986 Coleman Laramie pop-up -- Still in the family!!!
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08-14-2016, 05:15 PM
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#213
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Junior Member
Join Date: Apr 2016
Location: Tower City, PA
Posts: 2
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Sad news indeed.
After going to lots of RV shows we went with Jayco for our first new RV.
In our research, it was the best quality RV for the money & we really have zero regrets on the purchase.
Now with this sad news, I guess our 2016 Jayco travel trailer will have to last our lifetimes.
And that could be a long time. LOL
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2016 Jay Flight SLX 212QBW
2013 Chevrolet Silverado Z71 4X4 Ex. Cab
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08-14-2016, 05:25 PM
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#214
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Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
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Quote:
Originally Posted by CamperRod
After going to lots of RV shows we went with Jayco for our first new RV.
In our research, it was the best quality RV for the money & we really have zero regrets on the purchase.
Now with this sad news, I guess our 2016 Jayco travel trailer will have to last our lifetimes.
And that could be a long time. LOL
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Is Jayco going out of business?
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Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
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08-14-2016, 05:28 PM
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#215
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Junior Member
Join Date: Apr 2016
Location: Tower City, PA
Posts: 2
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Not out of business.
They were purchased by Thor.
The statement for now is they will continue to operate as Jayco and be an independent company under Thor.
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2016 Jay Flight SLX 212QBW
2013 Chevrolet Silverado Z71 4X4 Ex. Cab
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08-14-2016, 06:11 PM
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#216
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Senior Member
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
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When I had my 2016 28BHBE back to the dealer for state inspection and some minor warranty work. (By the way, 28BHBE owners when the slide is in all the way, look down in the back corner by the bunk ladder and see if you see any daylight coming in on the floor at the slide) Dealer service put some caulking there to seal it better. We talked about the Thor acquisition of Jayco. He said he didn't like it!
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2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
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08-14-2016, 06:43 PM
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#217
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Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
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Quote:
Originally Posted by CamperRod
Not out of business.
They were purchased by Thor.
The statement for now is they will continue to operate as Jayco and be an independent company under Thor.
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I'm sorry...I was being facetious. Not really 'sad news'...just big business. If you read all the posts about Thor not being such the bad guy it may not be so 'sad'.
The buyout happened way back on July 1, 2016 so it's kind of old news now.
We are so happy with our choice of rigs back in 2012 we don't plan to change anyway.
Safe travels.
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Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
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Our Trip Journal
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