Congratulations on your new trailer and welcome to the forum.
A similar issue has been discussed on this forum, but not with a unit like yours. Hopefully someone with a similar trailer will have some information.
Sherm & Terry w/rescues Steve (std Poodle) & Eydie (min Schnauzer)
2015 Jay Flight 27RLS (Camped: 102 nights 2015, 90 nights 2016)
2006 Ford F350 6.0 PSD, Lariat, 4WD, CC, LB, SRW, auto., Camper pkg.