If you haven't tried other DVD's to see if it's that issue and if in warranty, get dealer to fix or replace..If out of warranty, buy another DVD, they are very affordable now a days
The bummer is, Furrion is a very low quality/ low end electronic equipment. Don't know why Jayco uses this product except possibly to save money in the manufacturing process.. They're not the only manufacturer to use this low end equipment, but they do and the consumer either lives with it or puts more money into their unit due to replacing all of the electronics eventually..As long as unit is under warranty, make Jayco fix or replace it until warranty has expired, then replace with better electronics..
Sort of like the tire debacle...You'll see good tires on these units on"occasion", but that's not very often...because the manufacturer will "cop out" and save yet more money by purchasing large amounts of cheaper tires to make even more money off of us.
Jim & Kathy
2016 Ram 3500 DRW/crew cab/long bed/4X4/Cummins/Aisin/4.10/rear air assist. Pearl White
2016 Jayco Seismic 4112, WD/Trav'ler Direct tv SWM satellite, slide covers
B&W RVK 3600 hitch
USAF Viet Nam Vet