First let me state that we are newbies, so during our orientation walk through we felt overwhelmed. We have been boaters for a long time so when getting a new one we have a pretty good idea on what to look for but with an RV we are clueless.
We took our 31UL, that we purchased at the end of January, in for some minor stuff to be ajusted or fixed. One of the adjustments was to raise the TV in the salon an inch so that the remote worked properly. The service guy said that he is not sure that the adjustment would be under warranty but he would "try" to get Jayco to cover it!
If I get charged the $120/her labor fee for the adjustment I will be talking to Jayco. From reading this forum and IRV2 I have noticed several owners have the same compliant, in fact the service guy said he had just fixed another unit with the same problem (Jayco did cover it). He insinuated that we should have noticed this during the walk through.
I guess my irritation is that there is even a question about this being under warranty.
So anyway, new buyers beware and SIT DOWN during the walk through and try the remote with the TV!