GmaLady, first, welcome to the group. It would be helpful to know what year and modal Precept you have in case Jayco made any changes. In this community, there is a thread that addresses this issue. I never had this problem so I just glossed over it. But the people who have had a problem with the travel of the shade, found an easy fast fix from Jayco. Yes, I believe it was a program issue easily fixed by your dealer or Jayco. Good luck with your new coach.
Me, Mrs., and Maggie
2015 Precept 31 UL
2015 Equinox, Blue Ox Avanta LX