 |
12-14-2016, 10:10 PM
|
#1
|
|
Member
Join Date: Mar 2016
Location: Cape May Court House
Posts: 50
|
Warranty woes
I have a new jayco precept 31ul precept and have a problem with my bedroom Ac unit. The bigger problem is finding someone in New Jersey to fix it. It seems all the jayco dealers in this state which are few tell me if you didn't buy it here we will not even look at it. I thought all jayco dealers had an obligation to honor Jayco's 2 year warranty. Has anyone else had that problem and did jayco step in and demand that a dealer fix it?
|
|
|
|
12-14-2016, 10:16 PM
|
#2
|
|
Senior Member
Join Date: Nov 2015
Posts: 1,036
|
Contact Jayco customer service and request the information for an authorized service center in the area.
or
In many cases they will authorize warranty repairs at any dealer that can perform the work.
|
|
|
|
|
12-14-2016, 11:48 PM
|
#3
|
|
Senior Member
Join Date: Sep 2016
Location: Everett
Posts: 264
|
Quote:
Originally Posted by Djtommysr
I have a new jayco precept 31ul precept and have a problem with my bedroom Ac unit. The bigger problem is finding someone in New Jersey to fix it. It seems all the jayco dealers in this state which are few tell me if you didn't buy it here we will not even look at it. I thought all jayco dealers had an obligation to honor Jayco's 2 year warranty. Has anyone else had that problem and did jayco step in and demand that a dealer fix it?
|
We only have 2 Jayco dealers and I won't step foot on the one I purchased mine from for several reasons. So I called the other dealer which is 40+ miles away and they said no problem. Doesn't matter where you purchased the coach. However I have heard that the place I bought mine takes people that didn't buy directly from them but they will put you on the back burner or be a little snobby. It's what I read on the reviews from their facebook site. But anyone should be able to help. What if you are hundreds of miles away and something goes wrong will a near by dealer turn you away cause you didn't buy from them? I don't think so...good luck and call Jayco if you have too but don't get on there bad side because they can hold your trailer hostage. Saying it's almost done or parts are on there way stuff like that. Again good luck.
__________________
2018 Outdoors RV 25RDS, 2016 F-350 Lariat, 3” lift, 35” tires, Pro Performance track bar, RAS Suspension, & Recurve R-3 WD hitch.
2016 Whitehawk 25BHS
2016 F-150 Lariat ecoboost
|
|
|
|
|
12-15-2016, 03:51 PM
|
#4
|
|
Member
Join Date: Jun 2016
Location: The Villages
Posts: 67
|
I had a minor issue that Camping World completed, while I had them install a safe-t-steer for me. And they we're not even a Jayco dealer.
They just got the pre-approval from Jayco.
No problemo
__________________
2017 Precept 31UL
Chevy Equinox
SMI Stay and Play Braking system
Roadmaster Falcon Tow bar
Henderson rear trac bar
Safe-T Plus
|
|
|
|
|
12-15-2016, 07:32 PM
|
#5
|
|
Senior Member
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
|
Quote:
Originally Posted by FlaBound
I had a minor issue that Camping World completed, while I had them install a safe-t-steer for me. And they we're not even a Jayco dealer.
They just got the pre-approval from Jayco.
No problemo
|
I have used Camping World as well since there is a CW 6 minutes from my house and the dealer is an hour drive away. Jayco approved all the warranty work that needed done.
__________________
2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, Garmin RV 890, GoodYear Endurance ST225/75-15 Load Range E
|
|
|
|
|
12-16-2016, 09:40 AM
|
#6
|
|
Member
Join Date: Aug 2015
Location: Snohomish
Posts: 36
|
Quote:
Originally Posted by Dropnaduece
We only have 2 Jayco dealers and I won't step foot on the one I purchased mine from for several reasons. So I called the other dealer which is 40+ miles away and they said no problem. Doesn't matter where you purchased the coach. However I have heard that the place I bought mine takes people that didn't buy directly from them but they will put you on the back burner or be a little snobby. It's what I read on the reviews from their facebook site. But anyone should be able to help. What if you are hundreds of miles away and something goes wrong will a near by dealer turn you away cause you didn't buy from them? I don't think so...good luck and call Jayco if you have too but don't get on there bad side because they can hold your trailer hostage. Saying it's almost done or parts are on there way stuff like that. Again good luck.
|
Since your close to us, I'm curious as to which dealer you bought from that you aren't happy with.
|
|
|
|
|
12-16-2016, 10:52 AM
|
#7
|
|
Senior Member
Join Date: Jun 2015
Location: --
Posts: 2,392
|
I'm in Jersey too so I assume you're talking about Whitehorse or maybe Fretz out in PA? And you're right, they won't put you on the list unless you bought it from them.
I hate Camping World.
__________________
2023 Ford F-150 XLT SCREW 3.5EB (Max Tow Pkg., Black Appearance Pkg., Bed Utility Pkg.)
1727 Payload / 4150 RAWR
On the sidelines taking it all in.
|
|
|
|
|
12-16-2016, 11:11 AM
|
#8
|
|
Senior Member
Join Date: Mar 2016
Location: South Carolina
Posts: 132
|
Weird, all the CW here in the Southeast are Jayco dealers. I would have assumed all of them are.
Steve
__________________
2016 Precept 31UL
2016 2dr Jeep Wrangler
|
|
|
|
|
12-16-2016, 11:23 AM
|
#9
|
|
Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,859
|
Not so.
Our local cw only sells motorhomes only because a long time independent dealer has the franchise for towables.
__________________
 Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
|
|
|
|
|
12-25-2016, 10:05 PM
|
#10
|
|
Member
Join Date: Oct 2016
Location: Cloudcroft
Posts: 50
|
Camping World replaced the circuit board in our rear AC ... We have a 2016 Precept 35S
|
|
|
|
|
12-27-2016, 10:20 AM
|
#11
|
|
Member
Join Date: Sep 2016
Location: Akron
Posts: 47
|
Unlike auto dealers that are franchised to the manufacturer rv dealers are independent so they will be preferential to who they sold units to. One way of getting the dealers attention is posting an unsatisfactory review to their website. My wife did that and she got an immediate call from the service manager and we were then scheduled for service.
|
|
|
|
|
12-27-2016, 11:12 AM
|
#12
|
|
Senior Member
Join Date: Jul 2014
Location: Fuquay-Varina
Posts: 884
|
Quote:
Originally Posted by StevL
Weird, all the CW here in the Southeast are Jayco dealers. I would have assumed all of them are.
Steve
|
The CW in Raleigh is not a Jayco dealer. A longtime, family-owned independent is a Jayco motorhome/towable dealership and there is another family-owned independent about 20 miles away which has a towable-only franchise.
__________________
2014 Greyhawk 31FK
2007 Honda Shadow Sabre 1100cc
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Linear Mode
