The Dimplex Fireplace we bought came from a RV Surplus parts supplier.
We started having problems with the upper light control. I called Dimplex and gave them our Model Number and Serial Number and told them what was happening with the light control.
Customer Service at Dimplex asked when I bought the fireplace, I told them I was not the original purchaser. They looked up the manufacture date with the serial number and told me it was manufactured in Mar 2011 and was still under the 2 year warranty.
They said they would ship the replacement part to me at no charge since it was still under warranty. Received the part today and installed it, works great now.
I am impressed with Dimplex, that is great customer service, sure hope Jayco continues to use Dimplex as a vendor/supplier.
Robert & Bale the "Traveling Dog"
2012 GMC 3500HD DRW