Touch N Go
You didn't say if this is new or used trailer or hitch or if this problem just started or has been going on for some period of time (days/weeks/?).
Some more information might help someone with a similar hitch or trailer be of more help to you.
Sherm & Terry w/rescues Steve (std Poodle) & Eydie (min Schnauzer)
2015 Jay Flight 27RLS (Camped: 102 nights 2015, 90 nights 2016)
2006 Ford F350 6.0 PSD, Lariat, 4WD, CC, LB, SRW, auto., Camper pkg.