Disappointed with dealer
When we bought our new 20MRB, DW wasn't happy with the small mirrored medicine cabinet in the bathroom. We looked at other units and found a bigger cabinet that will work. We took delivery on 3/31 with the assurance they would call us when it came in.
In late April, I called the dealer for status update. Our salesman again said they would call when it came in and he would double check with parts/service department to see when it would arrive.No further word.
Remaining optimistic and after seeing on this forum how long it takes to get a trailer ordered, built and delivered from Jayco, I figured it would take time.
I called the sales manager earlier this week for an update. He took down my info and contact information and said he would call me back. After not hearing from him, I again called today and talked to another employee. He collected my information again, assured me he would call back.
To his word, he did. And then informs me "they dropped the ball" as the cabinet has NOT been ordered yet. I am sure he knows I am a bit POed about this especially since the cabinet and installation were paid for in advance.
If anyone asks if I can recommend this dealer, I would give them a failing grade at this point.
DW will also be ticked when I tell her when she gets home.
2015 White Hawk 20MRB
2011 F150 Non EcoBoost (5.0)