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Old 09-21-2016, 09:43 PM   #41
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Most of the liteweights have that floor construction to save weight, whereas the Eagles and Jayflights have the plywood. There were some issues with the luan and foam floors having some soft spots in some of the earlier models, but hopefully they have resolved those by now.

Not resolve Crabman, my WH sandwich floor is softer and softer all over the place and I have a seam clearly visible through the vinyl floor covering. Jayco sent to my dealership today a procedure to fix this floor, its a 5 pages documents , my dealership will do the job in about a month from now......my expectation are really low, I cant wait to see the documents but hey ...... we know what 2 jack of all trade can do to a simple job ......imagine that one ....I can see this trailer disapearing from my life in a near future. This WH is a nightmare from the beginning.

Ill stay with jayco only because they stand by their product, and they respect their warranty.....but a wont buy a Jayco for the superior quality for sure ......Thanks God we have that and rhum and coke to release the pressure ...
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Old 09-22-2016, 12:37 AM   #42
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We just purchased a 2015 Whitehawk 33BHBS and have had it out on 3 trips. We have noticed weak spots in the floor, one in front of the fridge, one near the door and another going back to the bedroom. The one near the fridge is most worrisome as we can see the seam separate and rise and sag when walked on. We never noticed it when we looked at it initially or during the walk through. I find it's not as noticeable with shoes on so perhaps that's why we didn't feel it. We have mentioned it to the dealer and said they haven't heard of that before. We can't get it to them to look at until the fall but my husband has his doubts anything will be done. We intend to keep this trailer for a long time but are scared the floor will not hold up. What are other dealers doing about this issue?
We bought the 2016 25BHS WH and everything has been great but the floor!! This is our first trailer and never thought to ask or know that the floor sucks!! Our floor bows up real bad in front of the door and kitchen slide out so when the slide goes in and out it is ripping up the floor. The trailer is going to the shop in 2 weeks and I told them it needs to be fixed. They said they have never had problems with the slide outs hitting the floor before. I looked into further and that's when I realized it was not the slide but floor was bad. I called the service guy and told him the floor is screwed and he got real quite...I'm thinking he has had to deal with this to many times before. Bummer cause I really don't want them reworking my trailer. In my business we make parts and anytime something goes wrong and we have to head down the road of "reworking" it never works out the way you wish it would and at times it makes things worse.

I'm learning on this forum that people learn many lessons on the do and don't on there first trailer from the purchase to everything else and for me the purchase. I was totally lied too and screwed over by the dealer so my next purchase I'm going in with well informed and I will make dang sure i do lots of research on any model I find before signing the bottom line. This forum has taught me a lot just wish I came here before I ran out and bought the trailer.

However I really enjoy my trailer so far and when and if the floor falls apart I have 2 years to use the heck out of it to see if it will hold up
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Old 09-22-2016, 07:12 AM   #43
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We bought the 2016 25BHS WH and everything has been great but the floor!! This is our first trailer and never thought to ask or know that the floor sucks!! Our floor bows up real bad in front of the door and kitchen slide out so when the slide goes in and out it is ripping up the floor. The trailer is going to the shop in 2 weeks and I told them it needs to be fixed. They said they have never had problems with the slide outs hitting the floor before. I looked into further and that's when I realized it was not the slide but floor was bad. I called the service guy and told him the floor is screwed and he got real quite...I'm thinking he has had to deal with this to many times before. Bummer cause I really don't want them reworking my trailer. In my business we make parts and anytime something goes wrong and we have to head down the road of "reworking" it never works out the way you wish it would and at times it makes things worse.

I'm learning on this forum that people learn many lessons on the do and don't on there first trailer from the purchase to everything else and for me the purchase. I was totally lied too and screwed over by the dealer so my next purchase I'm going in with well informed and I will make dang sure i do lots of research on any model I find before signing the bottom line. This forum has taught me a lot just wish I came here before I ran out and bought the trailer.

However I really enjoy my trailer so far and when and if the floor falls apart I have 2 years to use the heck out of it to see if it will hold up

Yours sounds like a different kind of floor problem since your 2016 WH has a 5/8" plywood floor. All WH's up to 2015 had the vacuum bonded floors. All 2016 WH's received the 5/8" plywood floor. Geez, I wonder why? LOL
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Old 09-22-2016, 11:00 AM   #44
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Not resolve Crabman, my WH sandwich floor is softer and softer all over the place and I have a seam clearly visible through the vinyl floor covering. Jayco sent to my dealership today a procedure to fix this floor, its a 5 pages documents , my dealership will do the job in about a month from now......my expectation are really low, I cant wait to see the documents but hey ...... we know what 2 jack of all trade can do to a simple job ......imagine that one ....I can see this trailer disapearing from my life in a near future. This WH is a nightmare from the beginning.

Ill stay with jayco only because they stand by their product, and they respect their warranty.....but a wont buy a Jayco for the superior quality for sure ......Thanks God we have that and rhum and coke to release the pressure ...
I think maybe the problem is not so much the floor materials but rather the lack of under support? The Jayflight has 2x3 floor joists 16'' on center. If the WH had that as well I suspect the floor would be much stronger even with the sandwich floor construction. Of course plywood would be better. Its all in the weight savings game, but personally I would rather tow a bit more weight around and have a solid floor.
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Old 09-22-2016, 12:14 PM   #45
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I have too agree with Crabman... I'd rather have the extra pounds than a bad floor. Sounds like the bean counters got involved with the engineering of this. The theory of a foam sandwich is sound, as long as the materials are proper and the bond is correct between the foam and the outer materials. The glider in my avatar is made that way, and is over 30 years old in that picture. When the accountants jump in and change the quality of the materials, the results are never good. People often mistake strength for stiffness. Something may be very strong in ultimate breaking strength, but not very stiff. Such things like fishing rods are made to bend. An RV floor needs to be both. Unfortunately the way this has gone for some of you folks, the White Hawk floors appear to be neither strong nor stiff. The sad part is that it would be almost a total tear down to actually replace the floor... or it seems that way to me. My new one has the 5/8 plywood and seems to be ok for now. I hope you all can get those floors braced up and usable.
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Old 09-27-2016, 04:34 PM   #46
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I've owned my Whitehawk 28dsbh for 28 months. We noticed a rather noticeable soft spot in the floor this weekend, 3ft into the camper from the main door, in front of the TV. Obviously a high traffic area that we walk through while going in and out of the camper. I emailed Jayco today, asking them for help, even though it's just out of warranty by a few months. I'm trying to stay positive, hoping for a good outcome. We love the trailer otherwise and don't wish to purchase a different one if possible. In only a couple of years, the Whitehawks have gone up considerably in price, so it would be painful to trade this one in and start over for a new model with a plywood floor.


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Old 10-03-2016, 03:29 PM   #47
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After talking with Jayco, they said that even though my warranty ended 4-29-16 that they would still offer me "goodwill assistance". Not really sure what that means they'll cover, so we'll see.
Does anyone know what methods of repair dealers have used to fix these weak spots???


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Old 10-03-2016, 04:52 PM   #48
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soft floor repair procedure from jayco

Bought my 2016 jay feather 26BHSW beginning of Aug, picked it up on Friday went camping on Tuesday and discovered the floor inside bathroom outside door was collapsing. you could hear the wood breaking as you stepped on it. took it back to my dealer and after weeks of going back and forth with method factory wants for repair they washed their hands of it and told factory they couldn't repair it. So now the factory is trying to get me into the repair que which is now late march 2017. I have attached the repair process that the factory wants performed from above not below.
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File Type: pdf Laminated Floor Repair.pdf (54.0 KB, 67 views)
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Old 10-03-2016, 06:57 PM   #49
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Bought my 2016 jay feather 26BHSW beginning of Aug, picked it up on Friday went camping on Tuesday and discovered the floor inside bathroom outside door was collapsing. you could hear the wood breaking as you stepped on it. took it back to my dealer and after weeks of going back and forth with method factory wants for repair they washed their hands of it and told factory they couldn't repair it. So now the factory is trying to get me into the repair que which is now late march 2017. I have attached the repair process that the factory wants performed from above not below.
Holy crap, after reading the factory repair process, I don't blame the dealer from backing out. But, hang in there, it will turn out ok for you in the end.
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Old 10-03-2016, 08:10 PM   #50
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Bought my 2016 jay feather 26BHSW beginning of Aug, picked it up on Friday went camping on Tuesday and discovered the floor inside bathroom outside door was collapsing. you could hear the wood breaking as you stepped on it. took it back to my dealer and after weeks of going back and forth with method factory wants for repair they washed their hands of it and told factory they couldn't repair it. So now the factory is trying to get me into the repair que which is now late march 2017. I have attached the repair process that the factory wants performed from above not below.

Thanks for sharing that!

It seems like a legitimate repair but also very time consuming and labor intensive. I can understand how not every dealer would want to tackle this though, because if it doesn't turn out right, then the liability of the repair is on the dealer.



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