Electrical Problem

[1mtnman]

While vacationing this past 10 days I encountered an electrical problem that has me stumped. I have a Jayco G2 23FB. All the outlets on the entry side of the trailer including those in the bedroom are dead. I have reset the breakers and replaced all the 15 amp fuses just in case one was bad and not detectable. I have reset the GFI circuit and still do not have power to the outlets. Jayco answered my E-Mail regarding this problem and they say I must have a short in that circuitry. If that is the case it must be in the converter.
Have any of you encounter a similar problem?

[McMonk]

My first thought was the GFI, but you've got that covered...is it possible it's on a separate GFI circuit and you haven't found the reset?

Having a short in there would really bother me - and not because of the inconvience of it, but because there may now be a fire danger. If I was in your shoes, I'd grab a meter and start backtracking that circuit right to the breaker. Hopefully it's something really simple!

[1mtnman]

Jayco says that the GFI does not have any bearing on that circuit. I have traced the outlet where the power is applied to the primary outlet and subsequently to the other outlets on that circuit and there is no power to the primary outlet. I believe it is a converter problem but can't find a way to remove the converter to get to the cabling.

[McMonk]

Yuck - what year is your Jayco? and would you consider having a dealer look at it? Might be worth the money to have them do it...

[xciton]

It's not a short, it's an open.

The electrical plugs are done in a "string" fashion. I would suggest one of the connectors as pulled out of the electrical socket in the back. With the AC power shut off, I would remove each of the plugs and inspect the connection on the back to see that it is firmly seated or screwed down properly.

You could probably cheat and save time by first looking at the last known working or first not working socket. This would assume you have a rough estimate of how the plugs wired in the string (it's hard to tell from the outside).

Also, the converters job is to supply 12V, I can't see it being related to your 120V issues.

[1mtnman]

Originally Posted by xciton

It's not a short, it's an open.

The electrical plugs are done in a "string" fashion. I would suggest one of the connectors as pulled out of the electrical socket in the back. With the AC power shut off, I would remove each of the plugs and inspect the connection on the back to see that it is firmly seated or screwed down properly.

You could probably cheat and save time by first looking at the last known working or first not working socket. This would assume you have a rough estimate of how the plugs wired in the string (it's hard to tell from the outside).

Also, the converters job is to supply 12V, I can't see it being related to your 120V issues.

Well unfortunately Jayco uses a blade type outlet where the wire slips into the blades and cuts the installation to make contact with the blades. I know Cheap!! I have checked all the outlets and even though it is very difficult to determine if the contact is good I am fairly there is at least nothing obviously wrong there. The converter box also houses the 110 breakers and that is the reason the converter needs to be accessed to determine if there is 110 to the breakers.

[1mtnman]

I earlier reported a problem with not having 110 power to 8 outlets on my 2009 Jayco G2. After trouble shooting the problem with my trouble shooting capabilities and tracing the problem to something in the converter circuitry I took it to the dealer and they found that a wire nut had not been securely tighten and had therefore setup a corrosion process which limited the total functionality of the circuits.
When I plugged in my 1500 watt heater which draws 12.2 Amps the power draw caused the wire nut to partially melt and the 110 supply shorted out. The breaker did not trip as there was no power to it because of the short. This situation could have been much worse if the melting of the wire nut had continued and subsequently started a fire which would have been hidden behind the converter. Not a good thing to have happen and once again for the 4th time now poor quality control was evident on this unit that I purchased in July of 2008. I am a bit less than 2 months out of warranty and over $250.00 out of pocket because of poor workmanship.

[rvrev2]

Sorry to hear about the electrical issue. I'm glad you got it fixed. I had a problem with the 110V in my slideout. I traced the problem to, you guessed it, a wire nut in the wiring going to the slide under the rig. It didn't melt, just rusted out (it's a 1995 Jayco). Your situation was definately scary considering what could have happened. I pray all goes much better from here on out.

[1mtnman]

After making Jayco aware of what the dealership discovered regarding my electrical problem here is what Jayco says.

"Good Morning Mr. Toby,

I am sorry to say that because you plugged in an aftermarket
product, even if during the 2 year limited warranty period I cannot
assist you in you request today.
If we can be of service to you in another way please feel free to
contact us again at your convenience".




Sincerely,
Tony Bontrager
Customer Service Specialist


Have you ever heard of a dumber answer? what wouldn't be an after market product or devise??

[Denise]

Originally Posted by 1mtnman

After making Jayco aware of what the dealership discovered regarding my electrical problem here is what Jayco says.

"Good Morning Mr. Toby,

I am sorry to say that because you plugged in an aftermarket
product, even if during the 2 year limited warranty period I cannot
assist you in you request today.
If we can be of service to you in another way please feel free to
contact us again at your convenience".




Sincerely,
Tony Bontrager
Customer Service Specialist


Have you ever heard of a dumber answer? what wouldn't be an after market product or devise??

Is that aftermarket wording in your warranty information? The outlets aren't designed to handle 120 v plug? (granted I'm electronically challenged). If they play with wording like this on warranty issues, maybe we should plead ignorance to what we plug in if we have to take our unit in for the same prob(ummm, I think it was when I tried to use my razor?). If Tony is a Cust Serv Spec, perhaps there is a supervisor you can speak with. Afterall, it was found to have been a factory error in the first place. They might at least split the cost with you.

[Seann45]

The law now states that they have to PROVE that the after market device caused the problem.. SEMA lobbied hard and long to get that enacted.