For those still wondering, the shower enclosure finally came in and has been installed. Jayco first denied warranty coverage because glass breakage is not covered. After trying multiple times to get them to change their mind my dealer gave me the name and number of the gentleman who was denying the warranty coverage. I called the gentleman at Jayco, pled my case and he said, "Ok, let me take this to my supervisor and see what he says". About 15 min later he called back to tell me his supervisor said "pay it" and he had already called the dealer to authorize the warranty work. So at least for me, this time, Jayco did the right thing and stepped up. This is the "Reader's Digest" version of this story, if anyone is interested I'll fill in the details. It's kind of funny .... now.