Tire wear, spring, axle problems on Travel Trailer Jay Flight 24FBS - Page 2

Grumpy · 09-16-2015, 05:56 AM

Quote:

Originally Posted by tntstanifer

Said the selling dealer should work out with supplier... What a run around...

It is the dealer's responsibility to take of the problem and handle all warranty claims etc. You shouldn't have to call anybody other than them.

**norty1** · 09-16-2015, 07:02 AM

I had a similar problem with mine. My dealer and Jayco resolved it and Dexter provided the parts. I never had to deal with anyone but my local dealer.

tntstanifer · 09-18-2015, 07:58 AM

Dexter has agreed to send replacement axle. Said if I send back and they find axle defective, they pay for replacement and tires...no thanks to jayco, I had to contact Dexter directly. They were awesome on response, their customer service far exceeds that of Jayco.

Grumpy · 09-18-2015, 09:49 AM

Quote:

Originally Posted by tntstanifer

Dexter has agreed to send replacement axle. Said if I send back and they find axle defective, they pay for replacement and tires...no thanks to jayco, I had to contact Dexter directly. They were awesome on response, their customer service far exceeds that of Jayco.

You have a 5 year old unit that was no longer under JAYCO's warranty so why is it JAYCO's responsibility? If they tried to cover disputes between all their manufacturers and customers years after the warranties expired they would have to double or triple their staff.

NORCOLD had a door issue with 06/08 fridges and it was handled directly by NORCOLD and the dealers in 95% of the cases since it was after JAYCO's warranty expired. The only units that I know where JAYCO got involved is when the unit was the Factory Service Center.

tntstanifer · 09-18-2015, 10:02 AM

My unit is less than 4 months old.

Hohenwald48 · 09-24-2015, 04:13 PM

There's a little mix up as to the age of the unit since the original thread was unintentionally hijacked by a subsequent poster with the same problem.

tntstanifer · 09-24-2015, 08:07 PM

I agree, bad dealer...

tntstanifer · 09-24-2015, 08:10 PM

Hope you not imply I hijacked a post...I only replied, as to I had experienced similar issues...sad about dealers, and customer service..

Hohenwald48 · 09-25-2015, 06:24 PM

Quote:

Originally Posted by tntstanifer

Hope you not imply I hijacked a post...I only replied, as to I had experienced similar issues...sad about dealers, and customer service..

Hence the phrase "unintentionally".

tntstanifer · 09-25-2015, 07:31 PM

Next time I see someone hijacked, I be sure to remember unintentional...this forum I thought was something else...

**WVDusty** · 09-25-2015, 07:48 PM

OK..... lets try getting back on topic. Thank you..

Rhumphers9a · 09-25-2015, 11:45 PM

gladned- I had an axel where out the inner tread on both tires, the camber should be 0 degrees in order for the tire to ride evenly across the tread!!! Dexter replaced my complete axle assembly, axle/springs/spindle&hubs/brakes including backing plates!!! Basically removed the complete bad axle assembly & installed a new one and also mounted new tire on my rims all under warranty!!! Good luck with your problem but would try contacting Jayco to start with!!!

medic149 · 10-13-2015, 01:00 PM

I am having the same issue as some of you are, with my 25RKS Eagle. I had a tire blow out and when I check the tire on the opposite side, I found that the inner edge and wall of the tire was down to metal belts. I stopped by our RV dealer today, on the way back from our last camping trip, and they said they weren't really sure what to do with it.......??????

I told them that this has been this way since I bout it 3 years ago and when I stopped in the first year we had it, their mechanic said that it was fine, "that's what their supposed to do". Well, I guess that was WRONG!

Both rear axle wheels are tilted inward at the top. I had to take pictures of the wheels and the bad tire to send to the dealer who said they would send it to Jayco to find out if anything can be done. Great customer service! Now that I am researching this problem myself, I find that I am not the only one with the same issue.

Hopefully, I can get this resolved before cold weather sets in.

tntstanifer · 10-13-2015, 01:36 PM

Good luck, glad you caught..I think people just don't put many miles on, then replace tires. Dexter sent a n axle, they were great, had installed on our 2015, jayco with less than 2,000 miles, looks better, pulls better, however, the installing shop, said what I thought, it should have a larger capacity axle, but it is within legal limits of using the dual 3,500 lbs axles...when warranty expires, I am paying to upgrade to larger ..wish best

reedga1990 · 10-13-2015, 07:48 PM

I had a 2011 Jayco 24 FBS that had the same tire wear after 2000 miles. Unit was out of Jayco 2 year warranty by 3 months. Jayco would do nothing. I had a Extended warranty, but that does not cover axles.
Obviously the axle was under capacity. I weighted the unit at a CAT scale on a trip with our equipment and it cane in 400 lbs. below the max Gross capacity of the trailer.
I contacted Dexter direct to discuss the issue. They quoted prices for the factory axles, which I said were to light. For 20 plus dollars more, I went to a 5000 lbs. axles. Replaced both axles with 5000 lbs. axles.
Reused the same wheel bearings, backing plates , brakes, brake hubs.
Dexter also supplied new axle mounting bolts.
After installing these new axles the trailer had much better stability while towing and in cross wind towing.
If you are going to change the axles look at higher capacity axles. they are just a few dollars more and when you hit those roads where the surface needs repair you do not have to "Cringe" knowing you have some extra capacity axles.
G. Reed

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