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Old 09-14-2016, 03:57 PM   #1
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Warranty Repair, where do you start? Dealer or Jayco?

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Old 09-14-2016, 04:01 PM   #2
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Dealer.
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Old 09-14-2016, 04:45 PM   #3
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X2 dealer
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Old 09-14-2016, 04:47 PM   #4
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Dealer. And the reason is that manufacturer needs the dealer to vet out the issue first. They are the eyes and ears of Jayco.
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Old 09-14-2016, 04:48 PM   #5
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You should start with your dealer.
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Old 09-14-2016, 04:54 PM   #6
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Our first TT had a defective radio and I connected directly with Jayco. They wanted me to work thru a dealer. I whined about the distance and lost time and they finally offered to send the replacement directly to me if I was comfortable installing it. That was 4+ years ago and policy may have changed but it worked for me then. Had the problem required an axle or cabinet replacement I'm sure it would have been a different story.
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Old 10-14-2016, 05:33 AM   #7
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Case closed, started with Jayco and they assigned a case number and referred me to a Ford dealer for repair. Our Grayhawk was there for 5 days with as check engine and gas cap light. Found screws from Jayco assembly run through vacuum gas tank vacume line during assembly. Good job Jayco paid dealer and no out of pocket from me.

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Old 10-14-2016, 07:42 AM   #8
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My local dealer told me the reason they don't sell Jayco MH's is they do not have the techs to do the repairs. I don't think all of them have that opinion.

It's good to know that Jayco stepped up and you did not get the runaround to fix your rigs problem.

Thanks for telling us the rest of the story.
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