Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 09-14-2016, 02:57 PM   #1
Member
 
dgantz's Avatar
 
Join Date: Jul 2016
Location: Wilmington
Posts: 43
Warranty Repair, where do you start? Dealer or Jayco?

2017 Grayhawk 29mv

Sent from my VS986 using Tapatalk
__________________

dgantz is offline   Reply With Quote
Old 09-14-2016, 03:01 PM   #2
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 3,958
Dealer.
__________________

__________________
DISNEY LOVERS
PINNACLE 2015 38FLSA. aka: "Roam Sweet Home"
Grumpy is offline   Reply With Quote
Old 09-14-2016, 03:45 PM   #3
Senior Member
 
Jagiven's Avatar
 
Join Date: May 2012
Location: Minnesota
Posts: 3,443
X2 dealer
Jagiven is offline   Reply With Quote
Old 09-14-2016, 03:47 PM   #4
Senior Member
 
Join Date: May 2013
Location: SE Wisconsin
Posts: 1,859
Dealer. And the reason is that manufacturer needs the dealer to vet out the issue first. They are the eyes and ears of Jayco.
__________________
Chuck
2013 Jayco Jayfeather X20 E, 2008 GMC Sierra 1500 Crew Cab Z71 SLE
DocBrown is offline   Reply With Quote
Old 09-14-2016, 03:48 PM   #5
Senior Member
 
Marcm157's Avatar
 
Join Date: Jun 2016
Location: Newburgh
Posts: 1,048
You should start with your dealer.
__________________
_______________________________________________
2016 Ford F150 Scab - 3.5 Ecoboost HD Tow - Roadmaster Active Suspension - Equalizer 12K WD Hitch

2016 Jayco 28BHBE - Progressive Industries EMS-HW30C

Marcm157 is offline   Reply With Quote
Old 09-14-2016, 03:54 PM   #6
Senior Member
 
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 2,692
Our first TT had a defective radio and I connected directly with Jayco. They wanted me to work thru a dealer. I whined about the distance and lost time and they finally offered to send the replacement directly to me if I was comfortable installing it. That was 4+ years ago and policy may have changed but it worked for me then. Had the problem required an axle or cabinet replacement I'm sure it would have been a different story.
__________________
Cheers,
T_

2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
RedHorse1 is offline   Reply With Quote
Old 10-14-2016, 04:33 AM   #7
Member
 
dgantz's Avatar
 
Join Date: Jul 2016
Location: Wilmington
Posts: 43
Case closed, started with Jayco and they assigned a case number and referred me to a Ford dealer for repair. Our Grayhawk was there for 5 days with as check engine and gas cap light. Found screws from Jayco assembly run through vacuum gas tank vacume line during assembly. Good job Jayco paid dealer and no out of pocket from me.

Sent from my VK815 using Tapatalk
dgantz is offline   Reply With Quote
Old 10-14-2016, 06:42 AM   #8
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 10,401
My local dealer told me the reason they don't sell Jayco MH's is they do not have the techs to do the repairs. I don't think all of them have that opinion.

It's good to know that Jayco stepped up and you did not get the runaround to fix your rigs problem.

Thanks for telling us the rest of the story.
__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 12-10-2016, 06:37 AM   #9
Member
 
dgantz's Avatar
 
Join Date: Jul 2016
Location: Wilmington
Posts: 43
Quote:
Originally Posted by norty1 View Post
My local dealer told me the reason they don't sell Jayco MH's is they do not have the techs to do the repairs. I don't think all of them have that opinion.

It's good to know that Jayco stepped up and you did not get the runaround to fix your rigs problem.

Thanks for telling us the rest of the story.
Oh but that's not all of the Warranty story. Also have severe stress cracking on front cap area, submitted pictures to dealer and Jayco and they authorized a front cap Replacement. Yesterday dealer calls and wants the RV because the new cap has arrived. I sure hope this goes well and don't leak when completed.

Sent from my VS986 using Tapatalk
dgantz is offline   Reply With Quote
Old 12-10-2016, 08:19 AM   #10
Senior Member
 
RAurand's Avatar
 
Join Date: Dec 2015
Location: Pennsylvania
Posts: 376
Just so you all know, Hope it helps someone, My dealer is a 1 hour drive away. There is a camping World 6 minutes away.
When I had my 1st warranty issue with the 28BHBE, I called Jayco and spoke with them about it. Jayco told me that since the CW sells Star Craft RV's (Subsidiary of Jayco) they would authorize me to take the trailer to CW. Been going there ever since. No issues. Sure is convenient. CW calls me they day before they are going to start working on it, I drop it off and then go pick it up when they are done.
__________________

__________________

2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Surge Guard 34830
2012 26BH (Traded)
2002 Prowler Lynx (totaled from tire blowout)
RAurand is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 11:51 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.