Originally Posted by 12VOLTMAN
Thanks for the advice clubhouse. I'm glad to hear you're seeing the same thing I am. I already looked at some of the high rise hitch balls on the internet. I agree with you that this would probably solve my issue. My only problem now is I'll probably have to take time off of work to make the five hour drive back to the dealer to get it fixed. I'm amazed that someone who is around hitches daily didn't recognize the issue when he set it up.
You last sentence says it all -- DO NOT take it back to the same idiots who didn't know, or didn't care, enough to begin with. You can do this yourself. The hitch ball needs to be really torqued (250-300 lb ft I think), I had the local tire shop do it for me -- complimentary. The rest of the bolts you should be able to torque with a clicker wrench and do this yourself. If you don't have a clicker type torque wrench, you really should and keep it in the TT. Great for re-torquing lugs. You can get adequate ones a Harbor Freight for ~$30.
Just setting up the hitch one time you will learn so much more about your hitch and how it works and where to look for problems should something else happen in the future.
When I did this (twice now) I started by changing the hitch ball. Then reset the ball height by turning over and using a lower setting on the drop shank. Next re-set the head angle and swing arm bracket height. The last two steps I had to do a couple times to get it right, but the first couple are one and done.